I purchased my product from you over 18 hours ago and I still don't have a licence key by email or on my account nor any reply to my support question. I bought the product to build an urgent order fom that needed to go live this morning. Is this the usual procedure as I think people should know about it before they buy?
Please ask someone to get back to me urgently with a licence key.
Thank you.
Ms. H Skriker
The purchase email is sent immediately when you purchase. It contains your license key and a download link.
If you did not receive this, then it may have gone to your spam folder or your PayPal account may be using an email address that you did not realize it was using and it was sent to a different account.
Either way I will contact you via email and get you the information you need.
UPDATED: It appears you did not receive the purchase information due to a typo in your email address. I have forwarded you the information along with an explanation as to what happened and will get your license key email address correct in our system.
