License Email Broken « Gravity Support Forums

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Mvied
Member

It looks like there was a little issue when I purchased Gravity Forms. This was in the body of my email that I received. I'd appreciate if I could get this resolved quickly since I can't access documentation or support, even though I registered with the same email that I bought Gravity Forms with. Something tells me that my purchase wasn't stored, but the money did come out of my PayPal.

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Here is your registration key for Gravity Forms Single License:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" >
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Database Error</title>

</head>
<body>
<h1>Error establishing a database connection</h1>
</body>
</html>

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This topic is also in the support forum that I don't have access to. I created it in the support forum, but when I realized I couldn't read it, I created it here so that I could read responses.

Posted 13 years ago on Tuesday February 1, 2011 | Permalink
camay123
Member

I got the same broken email message, no registration key for me either.

Posted 13 years ago on Tuesday February 1, 2011 | Permalink
Raymond
Member

same here... I needed this today. I didn't know what to tell my client. where is this key when you purchase gravity forms???? support? hello?

Posted 13 years ago on Thursday February 10, 2011 | Permalink
Kevin Flahaut
Administrator

@raymond, what email address did you purchase with? I can't find a record of the one you've used here. Let us know and we'll look up your account and manually generate a license key for you if need be.

You can still use the plugin without the license key - it's fully functional, it just won't check for updates and auto-update without the key entered in the settings.

EDIT:

I found your purchase - you used the Yahoo email address and not the one listed here. The license key is in the same email with the download instructions, etc. I re-sent the email to you. Please be sure to check your spam folder if you don't see it.

Posted 13 years ago on Thursday February 10, 2011 | Permalink
Raymond
Member

I apologize Kevin, I checked my pay-pal account (which I haven't used in about 2 years) and realized it was linked to an 8yr old email address. Got the key from there and all ready to go. Is there a way of changing the email account that's linked with my gravity forms profile here?

Posted 13 years ago on Thursday February 10, 2011 | Permalink
Kevin Flahaut
Administrator

No Problem. You need to register here with the same email address (paypal) you used to make the purchase so the system knows to give you permissions to view all of the member content. So, go to your profile, then change your email address to the paypal email address and save it. After that, you can go back to the profile and change the email back to whatever you would like.

Let us know if you have any problems with it.

Posted 13 years ago on Thursday February 10, 2011 | Permalink
Mvied
Member

Any chance you could look at mine? I did create the topic and all. Thanks. :)

Posted 13 years ago on Monday March 28, 2011 | Permalink
Carl Hancock
Administrator

Sure thing @mvied, i'm taking care of it now. I apologize, must have gotten overlooked when other users posted on the thread.

Posted 13 years ago on Monday March 28, 2011 | Permalink
Mvied
Member

Thanks, Carl. :)

Posted 13 years ago on Monday March 28, 2011 | Permalink
Carl Hancock
Administrator

Not a problem, glad to help!

Posted 13 years ago on Monday March 28, 2011 | Permalink

This topic has been resolved and has been closed to new replies.