PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

License Key Not Available

Gravity Support Forums » General » Pre-Purchase Questions

  1. Robert
    Member

    I'm unable to access the Priority Support and I cannot access my key. I emailed you guys about this and never received a response. I have a developers license and I really need my key so I can get some forms built on a clients site. Any help on this would be appreciated...

    Posted 12 years ago on Friday August 12, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Did you register in the forums with the same email as that used for the PayPal purchase? If not, you can change the email on your account to match the one used for PayPal. At that point, you will have access to the forums.

    http://www.gravityhelp.com/forums/profile/neustop/edit

    Additionally, did you receive the license key via email initially?

    Posted 12 years ago on Friday August 12, 2011 | Permalink

  3. Robert
    Member

    Thanks for the response. I wasn't able to view it before because it was telling me I wasn't a licensed user. LoL Thanks to whoever helped me out via Twitter and E-mail.

    Posted 12 years ago on Saturday August 13, 2011 | Permalink

This topic has been resolved and has been closed to new replies.