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Mail Chimp Groups length of name

Gravity Support Forums » Plugin Support » Gravity Forms MailChimp Add-On

  1. gpc
    Member

    Hi
    I've spent days trying to resolve an issue with Group subscription - I could subscribe a new user to Mail Chimp using Gravity Forms but could not get all their group preferences to work.
    After hours of messing around and trying different things, I think I have narrowed it down to the length of the Group name - there must be a limit on this?

    So, for example, my original question:

    "Would you like to receive email updates from [blah]?"
    which added the person to the group: "Yes! Please send me news on [blah]"

    ...did not work. It seems to be the length, not the punctuation.

    Hope that helps someone.
    David

    Posted 11 years ago on Sunday September 16, 2012 | Permalink

  2. Chris Hajer
    Key Master

    What is the actual name of your group? I will add a group with the same name and see if I can recreate the problem.

    Posted 11 years ago on Sunday September 16, 2012 | Permalink

  3. gpc
    Member

    Thanks!

    The group name was originally:
    Yes! Please send me news on events, teaching etc
    It now works as:
    yes I would like to receive regular info

    David

    Posted 11 years ago on Sunday September 16, 2012 | Permalink

  4. Chris Hajer
    Key Master

    I can confirm this problem.

    I was able to use "Yes! Please send me news on events, teaching etc" as my group title. I used a group name of "testing group" and it worked fine. However, if I used "Yes! Please send me news on events, teaching etc" for the Group Name (the subcategory of the Group Title) I was not subscribed. I will let the developers know.

    Sounds like you have found a work around for now?

    Posted 11 years ago on Monday September 17, 2012 | Permalink

  5. gpc
    Member

    Thanks for your attention Chris. Yes, I can live without punctuation OK!

    I was pleased to finally discover that this was *all* that it was... I had spent hours trying to discover what was wrong! (A little dance of celebration when it did work!)

    Posted 11 years ago on Monday September 17, 2012 | Permalink

  6. Dana Cobb
    Administrator

    So the issue was actually the comma being used in the group name. When MailChimp sees the comma, it expects the string to be a list of groups (comma-delimited). I have updated the code to handle this and that change will go out with the next public release of MailChimp.

    Posted 11 years ago on Monday September 17, 2012 | Permalink

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