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Mailchimp API Error

Gravity Support Forums » Plugin Support » Gravity Forms MailChimp Add-On

  1. Hybrid Small Biz
    Member

    I am having a similar situation to http://www.gravityhelp.com/forums/topic/mailchimp-api-error-message... but mailchimp is telling me that it is on Gravity Forms End....

    Posted 13 years ago on Wednesday June 22, 2011 | Permalink

  2. Carl Hancock
    Administrator

    If you read the other forum post you will see that MailChimp told that customer the same thing, and then the API key started working again because the issue was on MailChimp's end. All Gravity Forms does is ask if the key is valid, if that error is returned it means there is a problem with the API key or a problem on MailChimp's end of things with their API. What exactly is MailChimp telling you? If that is a valid API key why is their API saying it is not valid?

    Posted 13 years ago on Wednesday June 22, 2011 | Permalink

  3. Hybrid Small Biz
    Member

    Yes. I read the other forum. And I know it is on their end that is why I went to them after reading the post. They showed me a screencast of them using the api and it working on a dummy wordpress setup and that it was accessing the correct datacenter.... and that "unfortunately, since we didn't code the plugin, we don't have any knowledge of it's inner workings :\"

    Posted 13 years ago on Wednesday June 22, 2011 | Permalink

  4. Carl Hancock
    Administrator

    It appears there is a new version of their API wrapper available. I don't know why they build their API in such a way that it isn't smart enough to dynamically determine the datacenter based on the license key. We are going to have to update the MailChimp Add-On to use the new version of their MCAPI wrapper class. I have sent the information over to our lead developer who will take a look. We'll try and get it updated and released within the next couple days.

    Posted 13 years ago on Wednesday June 22, 2011 | Permalink

  5. Carl Hancock
    Administrator

    After discussing this further with the MailChimp API team, the version of the MailChimp API wrapper we are currently using should work fine and is compatible with their datacenter setup They actually suggest you may be copy-n-pasting the API key incorrectly.

    The datacenter id is appended at the end of the API key, if you aren't including that when entering your API key it won't validate.

    Make sure you double check that you have entered the API key exactly as it appears in your MailChimp account and try again.

    Posted 13 years ago on Wednesday June 22, 2011 | Permalink

  6. Hybrid Small Biz
    Member

    Thank you. I will try that now. I appreciate your support.... as always!

    Posted 13 years ago on Thursday June 23, 2011 | Permalink

  7. Hybrid Small Biz
    Member

    So for me.... I just realized that I had other mailchimp plugins activated and did not realize. So even if I would change my API it wasn't working. As soon as I deactivated and removed the plugins it worked! thanks again!

    Posted 13 years ago on Thursday June 23, 2011 | Permalink

This topic has been resolved and has been closed to new replies.