PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

No access to Downloads

  1. thecoachaccelerator
    Member

    Initially we didnt receive the developers license key, but you guys resolved that. however, my forum account still doesnt seem to be linked, when i try to get to the addons download page it tells me i need a license. i really need these addons. help please :-)

    just to add, i initially tried to post this in the members forum and it said i couldnt. now i see its in both, though i cant click on the members one, i get rejected. just sayin, didnt mean to double post.

    Posted 13 years ago on Monday January 31, 2011 | Permalink
  2. thecoachaccelerator
    Member

    Anybody out there?

    Posted 13 years ago on Monday January 31, 2011 | Permalink
  3. Did you register in the forums with the same email address as the paypal payment came from? That's how the accounts are linked together. If you did use the same address, then I am certain someone will come along soon and help resolve your login issues with you.

    Posted 13 years ago on Monday January 31, 2011 | Permalink
  4. thecoachaccelerator
    Member

    yes, i did. Just hoping somebody who can help will respond soon as i really need to get to work on this! thanks.

    Posted 13 years ago on Monday January 31, 2011 | Permalink
  5. Hi Maureen,

    Your account appears to be linked up correctly in the database. Was the message you received perhaps a database error and not a permissions error? Try accessing the Gravity Forms support category again and let me know what error message you receive.

    Posted 13 years ago on Tuesday February 1, 2011 | Permalink