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No Error, No confirmation, No payment Process

  1. I'm having a few users complain about not receiving conformation, or a success email after going through the shopping cart stage. There doesn't seem to be any rhyme or reason to it, and none of them show up as a processed transaction, but all of them report that they finish the process.

    They don't report any error messages. Some report the following:

    "A box came up and said only click once then cancel or it will process twice."

    I can't see where this error comes up, and I have also tested in test mode and set values to $0.01 cent and processed transactions on my own card successfully. Is there anything I'm missing? Is this something that other users experience? Where would I get the "process twice" alert?

    Any help would be appreciated as I need to use this to have students register for a class.

    Posted 8 years ago on Friday April 5, 2013 | Permalink
  2. Please share a URL to the page where we can test this.

    Regarding this: "A box came up and said only click once then cancel or it will process twice." That is likely a browser dialog which occurs when refreshing the page or sometimes when submitting the form again.

    Posted 8 years ago on Friday April 5, 2013 | Permalink
  3. Thanks Chris,

    Here is the URL: https://www.mywineknow.com/class-registration-private/

    (I've set one of the items to a $0.01 while I test on live accounts)

    Posted 8 years ago on Saturday April 6, 2013 | Permalink
  4. I took a look at the form. It looks like the check boxes are all options, then the only product is the "theory paper grading/feedback by Joel Butler*?

    I can't see anything obviously wrong. Please send an email to chris@rocketgenius.com and I will send you a logging add-on which may help debug this. Because you are a developer license holder, you can also take advantage of Priority Support http://www.gravityhelp.com/priority-support/ if you like.

    Posted 8 years ago on Saturday April 6, 2013 | Permalink
  5. Thanks Chris I'll send an email right away.

    Posted 8 years ago on Monday April 8, 2013 | Permalink
  6. Resolved via email.

    Posted 8 years ago on Wednesday April 10, 2013 | Permalink

This topic has been resolved and has been closed to new replies.