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Not receiving notifications from one specific form

  1. I have multiple Gravity forms on my website and just recently I have stopped receiving notifications from just one of those forms. The only way I know I have entries is if I log into my Dashboard and look for them there. No emails are coming in.

    The form I'm having trouble with is the one found here: http://www.emilywhitedesigns.com/get-started/. I am still receiving notifications on my "Contact" form and some others on my site. What would cause one form to stop notifying? How can I resolve this?

    Posted 7 years ago on Monday March 18, 2013 | Permalink
  2. Still not sure what caused this but I ended up duplicating the form, republishing the newer version on the page and it's working now. Can individual forms become corrupted somehow?

    Posted 7 years ago on Monday March 18, 2013 | Permalink
  3. Individual forms can be corrupted, but I have never heard of that causing a problem with the notifications. Please see these troubleshooting tips for notifications: http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    The issue in most cases is that the mail transfer agent on the host where the website is hosted does not want to deliver email which is pretending to be sent from some address. not on it's domain. For example, if you have a field in your form for the visitor to input their email, then you set up the notification to come from that address, you are telling the mail server to send email from some domain that is completely unrelated to the website domain. A lot of mail servers will fail to deliver email like that.

    That's why using an external SMTP server normally fixes this problem. The external server will deliver mail from all sorts of domains, because you already authenticated yourself to use it. It won't have a problem with the "From:" email address.

    That does not explain why it quit working all of the sudden. It's possible the web host tweaked their security settings or upgraded software somewhere. The important thing is that you got it working again.

    Posted 7 years ago on Tuesday March 19, 2013 | Permalink
  4. Yeah, I knew about the host-level stuff but this doesn't explain to my why notifications only stopped on one form (I use at least 3 others on my site)? And why when I duplicated the form and deleted the old version it started working again w/ no changes at the host. It seems that somehow this specific form became compromised and that effected the notifications.

    Posted 7 years ago on Tuesday March 19, 2013 | Permalink
  5. Nicolas
    Member

    Having this exact same issue - I don't think it's server related because the forms in question both have identical settings for notification.

    Posted 7 years ago on Wednesday March 20, 2013 | Permalink