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Notification email font size is small

  1. Some of my coworkers are complaining that the font size is too small in the emails generated using the {all_fields} tag. I read another support thread about this topic (http://www.gravityhelp.com/forums/topic/font-size-of-notification-email), but that thread was closed. So I'm adding my comments here.

    I'm wondering if it's really necessary for the plugin to specify a 12-pixel font size? Specifying pixel-based font sizes creates problems for IE6/7, which cannot resize pixel-based font styles, and maybe other clients have the same issue. Why specify the size at all? My feeling is that it would look fine for most people with the font size left to default. And for those that need a different size, they could wrap the {all_fields} tag with CSS.

    The current in-line font style implementation cannot be overridden. The only workaround is a very tedious process of making a custom form that uses all the possible tags, which in my case and probably many others is a lot of tags.

    Simply removing the font specifications from the {all_fields} rendered output and leaving that choice to the users of your plugin would create a simple solution that would work for everyone.

    Posted 6 years ago on Monday June 17, 2013 | Permalink
  2. Thanks for the suggestion. We will be happy to give it some consideration.

    I don't agree that it's as simple as that across the board though. There are many reasons we decided to specify certain sizes, font sizes, etc. based on results from multiple browsers, email clients, etc. There's no perfect solution that works across the board. As you mentioned, you're aware that you can build your own notifications using your own markup so that flexibility is built-in should you want to take advantage of it.

    As a side note, we don't officially support IE6 or IE7 at this point either. Those are seriously antiquated browsers and there's no benefit to spending our time trying to support those.

    Posted 6 years ago on Wednesday June 19, 2013 | Permalink
  3. Thanks for the feedback. In my company, the MS Terminal Services users are unfortunately stuck with an old version of IE. That is includes nearly everyone who is full-time customer support, which are some of the staff getting Gravity Forms results.

    One possible workaround would be to create an alternate {all_fields_nostyle} tag, which would omit the font styling. Or do it the other way around, and create an {all_fields_legacy} tag for the people who need the styling, and remove it from the default {all_fields} tag.

    Posted 6 years ago on Wednesday June 19, 2013 | Permalink