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One-time transactions processing but no customer email receipts received

  1. Transactions are submitting to successfully and being processed. Merchant email receipts are being received but the customer email is not. I have GF set to let send the receipt. The emails are not in spam either. I know the email from the customers submitting the form is being receivd because I see it in the transaction reports.

    I called and they were able to process two test transactions that successfully sent me the customer email receipt.

    Any ideas where else i can check within GF to verify settings? Where in the code of GF can I verify the setting to let send the email receipt.

    Thanks for any help in advance.

    Posted 11 years ago on Wednesday February 27, 2013 | Permalink
  2. I have a logging add-on which may help you with this. Please send an email to and I will email it to you. Please include a link to this topic in your email.

    Posted 11 years ago on Thursday February 28, 2013 | Permalink
  3. I am having a similar issue. I send a priority ticket in and will handle it that way but i would like this add-on as well. Will you send it to me too Chris? i just sent you an email about getting v1.3.1 of the plugin you can send this add-on to the same email.


    Posted 10 years ago on Tuesday April 23, 2013 | Permalink
  4. I already replied to you Peli and sent you the add-on. Chris is in the process of moving right now.

    Posted 10 years ago on Tuesday April 23, 2013 | Permalink

This topic has been resolved and has been closed to new replies.