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One-time transactions processing but no customer email receipts received

  1. Transactions are submitting to Auth.net successfully and being processed. Merchant email receipts are being received but the customer email is not. I have GF set to let Auth.net send the receipt. The emails are not in spam either. I know the email from the customers submitting the form is being receivd because I see it in the transaction reports.

    I called Auth.net and they were able to process two test transactions that successfully sent me the customer email receipt.

    Any ideas where else i can check within GF to verify settings? Where in the code of GF can I verify the setting to let Auth.net send the email receipt.

    Thanks for any help in advance.

    Posted 8 years ago on Wednesday February 27, 2013 | Permalink
  2. I have a logging add-on which may help you with this. Please send an email to chris@rocketgenius.com and I will email it to you. Please include a link to this topic in your email.

    Posted 8 years ago on Thursday February 28, 2013 | Permalink
  3. I am having a similar issue. I send a priority ticket in and will handle it that way but i would like this add-on as well. Will you send it to me too Chris? i just sent you an email about getting v1.3.1 of the Auth.net plugin you can send this add-on to the same email.

    Thanks!

    Posted 8 years ago on Tuesday April 23, 2013 | Permalink
  4. I already replied to you Peli and sent you the add-on. Chris is in the process of moving right now.

    Posted 8 years ago on Tuesday April 23, 2013 | Permalink

This topic has been resolved and has been closed to new replies.