PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Opt-in Emails not resent if user unconfirmed.

  1. Hi there,

    This support question covers my issue exactly. http://www.gravityhelp.com/forums/topic/fails-to-add-user-to-list-have-to-recreate-mapping-after-list-updates - see the last entry.

    I have spoken with MailChimp and they say that if you use their hosted forms then (unconfirmed) subscribers can resubmit their details as many times as they want and still receive opt-in emails. Apparently though if they do this through Gravity Form MailChimp Add-on form then they don't receive the "new" opt in email, as they are stuck in "unconfirmed" limbo - the last post in the above link lays it out perfectly.

    Is there a way to resolve this? I don't want to have to have to replace my all Gravity forms with the hosted Mailchimp ones because it's time consuming and I've paid for Gravity Forms to work!

    Any help would be appreciated.

    Posted 7 years ago on Friday November 16, 2012 | Permalink
  2. Hi, cookieweb,

    I have sent an email to the address you have on file with us and included an updated version of MailChimp to handle the issue.

    Posted 7 years ago on Monday November 19, 2012 | Permalink
  3. What was the solution to this? We are having the same issue.

    Posted 7 years ago on Tuesday November 27, 2012 | Permalink
  4. Hi, taprootcreative,

    The fix was an updated version I gave directly to that user. But, we just released the latest version of MailChimp (1.9) and it is available for download.

    Posted 7 years ago on Wednesday November 28, 2012 | Permalink

This topic has been resolved and has been closed to new replies.