"Password Strength" Indicator not changing when passwords are being entered

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

viaForensics
Member

Hi,

I've updated our Gravity Forms, as well as the User Reg and Highrise add-ons. Since then, my registrations are working correctly, but when a user gets to the 'create a password' screen and types in a password, the "Password Strength" box doesn't change. It stayes greyed out. If I modify the password strength requirements from "None" to "Bad", "Good" or "Strong", the user isn't able to create an account because it won't accept their password (since it doesn't recognize the strength of the password, therefore we can't enforce it and it won't allow it).

I'm using WordPress 3.3.1, Gravity Forms 1.6.5.1, Highrise 2.5, and User Registration 1.4.

Thanks,

Kevin

Posted 11 years ago on Tuesday August 7, 2012 | Permalink
Chris Hajer
Key Master

Can you post a link to your site please? It's most likely a JavaScript or jQuery conflict causing the problem, but we will need to see it live.

Does the password strength work OK in the form preview? If so, you can start ruling out plugin and theme conflicts by following these instructions http://rkt.gs/testing

Posted 11 years ago on Tuesday August 7, 2012 | Permalink
viaForensics
Member

https://viaforensics.com/register/?p=access

Posted 11 years ago on Tuesday August 7, 2012 | Permalink
viaForensics
Member

It does work in preview

Posted 11 years ago on Tuesday August 7, 2012 | Permalink
Chris Hajer
Key Master

If it works in preview mode, have you followed the instructions to test for theme and plugin conflicts? http://rkt.gs/testing

Posted 11 years ago on Tuesday August 7, 2012 | Permalink
Chris Hajer
Key Master

I went through both pages of the registration form and I did not see the password strength meter at all. I am using Firefox 14 on Windows 7. Can you tell me where I should have seen that? Here's a screenshot of what I saw: http://minus.com/mbqurxbjmG/

Posted 11 years ago on Tuesday August 7, 2012 | Permalink
viaForensics
Member

sorry, i disabled it to allow users to register while we had the issue. I've created a secondary page at https://viaforensics.com/site-registration-2/ that has the same setup with the password strength requirement added in. It's currently set to "good" strength requirement.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
Chris Hajer
Key Master
This is what is causing the problem:
```
Timestamp: 8/7/2012 7:27:11 PM
Error: TypeError: window.gf_text is undefined
Source File: https://viaforensics.com/wpinstall/wp-content/plugins/gravityforms/js/gravityforms.js?ver=1.6.5.1
Line: 508
```
That error points to the reason why password strength meter is not working. However, I'm not sure why you have that error. Seems like there is a mismatch between the WordPress address, Site address and the WordPress install directory? The domain is here https://viaforensics.com/ , the form is here https://viaforensics.com/site-registration-2/ but the install directory is here https://viaforensics.com/wpinstall/ - I have a feeling that is part of the problem.

Can you take a screenshot of this page:
https://viaforensics.com/wpinstall/wp-admin/options-general.php where the WordPress address (URL) and Site address (URL) are set.
Posted 11 years ago on Wednesday August 8, 2012 | Permalink
viaForensics
Member

tried to post ss but wasn't working. here are the settings:

WordPress address: https://viaforensics.com/wpinstall
Site Address: https://viaforensics.com

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
Chris Hajer
Key Master

You can't attach images here directly. You have to use an external image hosting site and post the link to the image here. However, I think this information is enough. Let me look into why this might be happening.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
viaForensics
Member

Thanks Chris, I appreciate the help. Look forward to hearing back.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
Chris Hajer
Key Master

After looking at it a little more, it's just a configuration I'm less familiar with (the site URL and WordPress URL not being the same) but I don't think that's part of the problem any more. Seems like there is a JavaScript or jQuery error which is preventing the gf_text window from being defined. Can you please test for a plugin or theme conflict by following these instructions?

http://rkt.gs/testing

Thank you.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
viaForensics
Member

I tested twenty eleven and the password strength meter worked, therefore It's a theme conflict

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
Chris Hajer
Key Master

OK, that's good to know. Have you looked into why that might be? Typical reasons are including the wrong version of jQuery, including it multiple times, or including it in the footer of the page rather than the header. It looks like your theme is doing at least two of those.: the jQuery is being included in the footer, and it's loading the latest jQuery from Google API. Compare that to how Twenty Eleven includes jQuery and I think you might be on to something.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink

Also, you have a PHP error in your footer:

<p>Copyright &copy; <?= date('Y') ?> viaForensics&trade;. All Rights Reserved.</p>

That should look like this:

<p>Copyright &copy; <?php echo date('Y'); ?> viaForensics&trade;. All Rights Reserved.</p>

Posted 11 years ago on Wednesday August 8, 2012 | Permalink

viaForensics
Member

Thanks Chris, I'll check into it (and thanks for the PHP catch, too). I'll let you know what I find.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
viaForensics
Member

Both worked like charms. Moved the jQuery from footer to header and reg form and password strength meter are back to normal. Thanks for the help.

Posted 11 years ago on Wednesday August 8, 2012 | Permalink
Chris Hajer
Key Master

You're welcome. Glad you were able to resolve that, despite my false start. Thank you for the update.

Posted 11 years ago on Thursday August 9, 2012 | Permalink

This topic has been resolved and has been closed to new replies.