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PayPal will not accept Credit Card used to initial purchase

Gravity Support Forums » General » Pre-Purchase Questions

  1. hrteam
    Member

    Hello, I need to renew our license for Gravity Forms, however, everytime I have tried to pay with the CC we used to purchase Gravity Forms initially, it tells me "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." This is a valid card and the one we used to buy GF. Can you tell me why it's doing this or if there is another way I can pay for our license?

    Posted 12 years ago on Monday June 4, 2012 | Permalink

  2. David Peralty

    Once you are off our site and on Paypal, it is an issue with them. We have no control over the error messages. Are you able to use a different card, or pay via a Paypal account? You should also contact Paypal to see if you can get this sorted out.

    Posted 12 years ago on Monday June 4, 2012 | Permalink

  3. hrteam
    Member

    Ok, I wasn't sure, but thought I'd ask. I don't have another cc, we do have a paypal but it's the same cc. I'll contact them and see. Thanks!

    Posted 12 years ago on Monday June 4, 2012 | Permalink

  4. David Peralty

    Sorry about the frustration. Hopefully, Paypal will get back to you quickly.

    Posted 12 years ago on Monday June 4, 2012 | Permalink

  5. Chris Hajer
    Key Master

    For reference, here are some possible explanations for that error message:
    http://www.findmyshift.com/why-does-paypal-keep-rejecting-my-credit-debit-card

    Posted 12 years ago on Monday June 11, 2012 | Permalink

This topic has been resolved and has been closed to new replies.