Plugins don't recognize my Developer License

Gravity Support Forums » Plugin Support » Gravity Forms Polls Add-On

maratino
Member

All GF-plugins don't seem to recognize my active Developer License. I see a message "Register your copy of Gravity Forms to receive access to automatic upgrades and support. Need a license key? Purchase one now."

Posted 11 years ago on Wednesday April 24, 2013 | Permalink
buzzquake
Member

I am having the same problem.

Posted 11 years ago on Tuesday May 7, 2013 | Permalink
David Peralty

Are you using the latest version of Gravity Forms and WordPress? Are you using any caching plugins?

Posted 11 years ago on Tuesday May 7, 2013 | Permalink
maratino
Member

Ups, just found that i had the wrong key "Gravity Forms Personal License". Changed that with "Gravity Forms Developer License" and the message is gone.

Posted 11 years ago on Wednesday May 8, 2013 | Permalink
buzzquake
Member

I am using the latest versions of WordPress, Gravity Forms, and the Gravity Forms Mailchimp Add-on. I am not running a caching plug-in. Despite the fact that there is a green checkbox next to the license key field, the message, "Register your copy of Gravity Forms to receive access to automatic upgrades and support. Need a license key? Purchase one now." still shows up on the Plug-ins page. My form works fine but I am unable to integrate it with Mailchimp. The form page URL is http://deepcreekcenter.com/wordpress/contact-us/

Posted 11 years ago on Wednesday May 8, 2013 | Permalink
jonschr
Member

I'm having the same issue; running the latest versions of everything and no caching. I only have a developer license (no personal one), so maratino's fix won't help.

Posted 11 years ago on Thursday May 9, 2013 | Permalink
Keith Aldrich
Member

I'm having this issue was as well, with a developer license.

Running W3 Total Cache. Tried turning it off, didn't work.

When I try to reenter my license and hit save settings, I get page not found.

When I click on the add-ons menu, I get page not found. Same thing if I click the Updates menu.

Tried reverting to an older version of Gravity Forms and it didn't help.

Posted 11 years ago on Thursday May 16, 2013 | Permalink
Keith Aldrich
Member

In my php5_error_log I'm getting the error: PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/fileinfo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/fileinfo.so: cannot open shared object file: No such file or directory in Unknown on line 0

I'm thinking this is related as it started appearing about the same time I began having issues with Gravity Forms.

Edit:

Host fixed the fileinfo.so issue on their end. This solved some other issues I seemed to be having like 500 errors.

However, Gravity forms is still showing the "You need to register" notification on the plugins page. I can now access the "Upgrades" and "Add-Ons" pages, but the Add-ons page says "The Add-ons browser is currently unavailable".

Posted 11 years ago on Thursday May 16, 2013 | Permalink
Keith Aldrich
Member

Still having issues with this problem.

Thought I'd share that I also have a separate wordpress installation on the same server having the same issue.

But another WP installation on a different server is working fine.

Posted 11 years ago on Friday May 17, 2013 | Permalink
tcs
Member

I am having the same problem. Not sure which update introduced this for me. Can't find other plugin conflicts and took down caching etc.

I also see "Add-On browser is currently unavailable. Please try again later." when choosing addons from the forms admin menu.

Works ok on my development machine (windows / wamp with php 5.3.13) but not my live site (Linux with php 5.2.17)

When I completely erase the licence key from the settings and save - it still shows a green tick mark for some reason.
Can't see any errors in the log - mystery!

Posted 11 years ago on Tuesday June 11, 2013 | Permalink
David Peralty

TCS - Can you link to the site where you are trying to use Gravity Forms?

Posted 11 years ago on Tuesday June 11, 2013 | Permalink
tcs
Member

The site is via this short url http://goo.gl/VnJrF

Posted 11 years ago on Wednesday June 12, 2013 | Permalink
David Peralty

Can you send WordPress admin and FTP details to peralty@rocketgenius.com with a link to this forum thread please so I know what it is for? I'd like to get our developers to look at this issue.

Posted 11 years ago on Wednesday June 12, 2013 | Permalink
jonschr
Member

I'm still having this issue as well. Have you figured out what it might be? The issue occurs in every site on my Firehost server.

Posted 11 years ago on Friday June 14, 2013 | Permalink
frez
Member

me too

Posted 11 years ago on Saturday June 15, 2013 | Permalink
Chris Hajer
Key Master

For anyone receiving the "Add-On browser is currently unavailable. Please try again later." message, chances the host where your site is being hosted has been blacklisted, and our host blocks incoming requests from your server. To test this, please find the IP address for your server. Then, go to http://threatstop.com/checkip and enter your IP address and answer the CAPTCHA. If you show up on any blacklists, your site will not be able to contact our add-on server.

When the add-on browser is unavailable on your website, you can always download Gravity Forms and any add-ons directly, here:

http://www.gravityhelp.com/downloads/
http://www.gravityhelp.com/downloads/add-ons/

If you have a developer license, please feel free to open a Priority Support ticket and we will investigate further. However, in every case thus far, the issue has been with the host of the website being blacklisted and traffic from that server being blocked by our host.

Posted 11 years ago on Monday June 17, 2013 | Permalink

This topic has been resolved and has been closed to new replies.