Poor support from Gravity Forms

I purchased a license for Gravity Forms because I needed to get a particular project done very quickly. However I have been unable to access the documentation or support forums. The response to my request for help was disappointing - the first request did not really address the problem let alone solve it. Although I have paid for a developer license I can't access the priority support and posting in the pre-sales forum, the only one open to me, has not generated the urgent response I need.
Please will you arrange for the support facilities to be attached to my account immediately.

Hey all - I just wanted to chime in here because CGrainger's comment doesn't reflect what I'm sure are the experiences of most people here.

I've asked many questions of the GF crew since purchasing a developer's licence shortly after Gravity Forms was released and have found the support to be, quite simply, fantastic. Not only does the plugin transform WordPress into a form-making machine (which enables you to create various types of apps) but the support has always been outstanding. Alex, Kevin, David and Carl have provided mountains of support to users, from telling them how things work when those users haven't read the documentation properly, to providing CSS tweaks for them, to providing tutorials on the likes of modal forms, to providing all manner of code snippets to further extend the power of Gravity Forms.

Sorry for the rant, but the original comment in this thread got on my wick. The GF support is superb. And no, I'm not getting paid or any other benefit to say this. It's simply credit where credit is due.