PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Printing Signature

  1. robowen
    Member

    Hi,

    Firstly I would like to say that when a solution is found for a problem it is best to include the solution in the post. Please see http://www.gravityhelp.com/forums/topic/signature-image-to-display-in-email-notification#post-49743

    This is extremely frustrating for people who have exactly the same problem and read through the post full of hope but get to the end to find it has been solved in private.

    Anyway, enough ranting, I would like to print out a form with a signature on it. If this requires that I email the form and print the email out so be it. I just don't want to have to resort to a screen dump.

    I have tries the solution in the post above but with no joy.

    Regards,
    Rob.

    Posted 6 years ago on Friday August 24, 2012 | Permalink
  2. Do you have a link to your form online now, and how do you have it configured thus far?

    Posted 6 years ago on Friday August 24, 2012 | Permalink
  3. robowen
    Member

    Hey Chris, sure the form is at http://www.trueliberals.org.nz/?page_id=115.

    The signature doesn't show in notification emails. When I try printing the form it just gives the file name. The short code above doesn't work just gives file name as well. I am inserting the img tag in the HTML as suggested.

    Posted 6 years ago on Friday August 24, 2012 | Permalink
  4. Check out this form:
    http://gravity.chrishajer.com/testing-the-signature/

    Submit with a valid email address and you will receive the standard user notification, but with the signature image attached.

    Here is the full content of the user notification for this form:

    This is the "all fields" notification:
    {all_fields}
    END "all fields" notification.
    
    "All Fields" does not include the signature.  So here is the signature by itself:
    <img src="{Signature:4}" alt="signature for {Name (First):1.3} {Name (Last):1.6}" />

    Depending on the email client on the other end, images may not be shown by default and might have to be allowed or something similar. Test it out and let me know if you need any additional help.

    Posted 6 years ago on Friday August 24, 2012 | Permalink
  5. robowen
    Member

    Thanks a bunch Chris!

    Posted 6 years ago on Tuesday August 28, 2012 | Permalink
  6. robowen
    Member

    Hi Chris,

    Tried the same on my server and I get a broken image link. The image is just the file name e.g. 5029c4f093b717.55993540.png rather than the full path to my signature image e.g. .\wp-content\uploads\gravity_forms\signatures\5029c4f093b717.55993540.png

    Have I set up something wrong?
    Cheers.

    Posted 6 years ago on Tuesday August 28, 2012 | Permalink
  7. tcs
    Member

    I have experienced the same broken image link as described but only when resending notifications from the entry admin. The URL location for the signature image gets omitted when I resend.

    When filling in a form the original notification is working for me with the signature merge code resolving ok. Just when resending. I have reported via email my problem to Alex at gravity forms support by coincidence today.

    If you get this broken link all the time it is a different problem. If you get it only with resending then it sounds like it could be a common problem.

    Posted 6 years ago on Tuesday August 28, 2012 | Permalink
  8. @robowen do you have a link to this form online?

    Also, will the signature be included in the user notification so I can see what's going on?

    Posted 6 years ago on Tuesday August 28, 2012 | Permalink
  9. robowen
    Member

    @Chris, the link is in the earlier post. I will resend the form to your email so you can see the image link.
    @tcs, yes I am getting this when resending the email.

    CHeers.

    Posted 6 years ago on Wednesday August 29, 2012 | Permalink
  10. tcs
    Member

    I believe there is an updated version of the plugin on the way that addresses the problem of broken image link when resending notifications.

    I have a priority support ticket raised for some signature add-on issues and as part of that have been issued with an updated version to check out. It fixes this problem so hopefully it won't be long before the new version is available for everyone.

    Keep your eyes out for the update when it comes!

    Posted 6 years ago on Thursday August 30, 2012 | Permalink
  11. Version 1.1 of the Signature Add-on was released on August 30, 2012 which aims to address these issues: http://www.gravityhelp.com/gravity-forms-signature-add-on-v1-1/

    Posted 6 years ago on Saturday September 1, 2012 | Permalink

This topic has been resolved and has been closed to new replies.