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Problems with Signature Add-On using Adaptive Theme's Nexus Theme

  1. Hello Gravity Forms,

    I'm in the final stages of creating my form and attempted to add a signature. After adding the signature to http://www.getsprocket.net/order I can't submit the form. The error is similar to what was posted in another post

    Error:ReferenceError: SuperSignature is not defined
    Source File: http://www.getsprocket.net/order/#gf_3

    I tried to add the suggested enqueue tag to the header but that did not produce any different results. Any guidance you could provide is greatly respected.

    Thanks,
    Christopher

    Posted 5 years ago on Thursday May 2, 2013 | Permalink
  2. David Peralty
    Administrator

    Can you please go through the following to isolate the issue? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict Is it a theme issue or a plugin conflict that you are experiencing?

    Your theme is running an older version of JQuery, and you have many scripts from Contact Forms 7 still on your site. Hopefully, some troubleshooting can find the exact source of the issue so that its easier to fix. All my best!

    Posted 5 years ago on Thursday May 2, 2013 | Permalink
  3. Hi David, thank you so much for your response.

    After following the suggestions in Plugin_Conflict, It's definitely an issue with the theme. I've contacted Adaptive Themes multiple times because they claim their theme is Gravity Forms ready. However they have failed to respond. Is it at all possible its an easy fix I can implement?

    Christopher

    Posted 5 years ago on Friday May 3, 2013 | Permalink
  4. I (think) I upgraded Jquery to 1.9.1 as well. Still can't submit a signature.

    Posted 5 years ago on Friday May 3, 2013 | Permalink
  5. Looks like your site is using jQuery 1.8.2, which should be OK. This is in the source of your page:

    <script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js"></script>

    Because you're a developer license holder, please open a priority support ticket so someone can help you troubleshoot this issue.

    http://www.gravityhelp.com/priority-support/

    Posted 5 years ago on Monday May 6, 2013 | Permalink