PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

refunds-paypal

  1. I cant seem to get a response from anyone to get a refund.

    Apparently gravity forms DOES NOT integrate with phpurchase when it comes to receiving and order from paypal. the form doesnt appear after the item has been paid. you can realistically go to any gravity form and sumbit 20 random order forms without ever paying for it. How can i contact them for a refund?

    Posted 8 years ago on Saturday August 28, 2010 | Permalink
  2. You only sent one email requesting a refund and it was answered as soon as we could get to it. You sent the email at 10:26pm, way beyond our normal support hours so you have to be reasonable and allow adequate time for a response.

    To answer your question, our policy is not to issue refunds. This is stated very clearly on our terms and conditions page.

    http://www.gravityforms.com/terms-and-conditions/

    Refund Policy

    As we are offering non-tangible digital goods, we do not issue refunds after the purchase has been made. Once an order is placed, no refunds will be offered.

    We never stated anywhere that our plugins integrates with phpurchase (although apparently several people have been able to do this). You've apparently run across some misinformation if you thought so.

    There is a pre-sale questions section on this forum where potential clients may ask questions about usage for the particular application, integration questions, etc. You could have taken advantage of this resource and found out any information you need prior to your purchase. We try to help all potential clients be well informed. All they need to do is ask.

    We will be adding a new PayPal add-on in the near future and I'm sure integration with some other popular ecommerce plugins and applications.

    Posted 8 years ago on Saturday August 28, 2010 | Permalink
  3. chrswyatt
    Member

    hey equinones, that's not a flaw of gravity forms or phpurchase - that's the problem with being too cheap to use an integrated payment gateway.

    Paypal does best at being cheap and easy (convenient) for non-tech people allow for transactions. Study any real statistical data out there and you will most likely find a portion of individuals who do not complete a transaction once they get to the payment form section.

    In your case, using Paypal, interrupts the flow of transaction process by "kicking" a user to the paypal checkout/logout screen and adds more resistance to this user interaction.

    It's not fair to blame GravityForms (or phpurchase for that matter) for not providing transactional auditing for your website. Remember, this is built on Wordpress (again free) - if you want a robust transactional e-commerce solution, you should set some money aside and invest in a solution specifically for your needs. Otherwise, quit complaining.

    Posted 8 years ago on Tuesday August 31, 2010 | Permalink