You only sent one email requesting a refund and it was answered as soon as we could get to it. You sent the email at 10:26pm, way beyond our normal support hours so you have to be reasonable and allow adequate time for a response.
To answer your question, our policy is not to issue refunds. This is stated very clearly on our terms and conditions page.
As we are offering non-tangible digital goods, we do not issue refunds after the purchase has been made. Once an order is placed, no refunds will be offered.
We never stated anywhere that our plugins integrates with phpurchase (although apparently several people have been able to do this). You've apparently run across some misinformation if you thought so.
There is a pre-sale questions section on this forum where potential clients may ask questions about usage for the particular application, integration questions, etc. You could have taken advantage of this resource and found out any information you need prior to your purchase. We try to help all potential clients be well informed. All they need to do is ask.
We will be adding a new PayPal add-on in the near future and I'm sure integration with some other popular ecommerce plugins and applications.
Posted 9 years ago on Saturday August 28, 2010 | Permalink