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Register User not working when "Register user only when a payment is received"

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. Eric Downs
    Member

    We have a form setup which collect payment from paypal and upon accepting payment should register user. When we have "Register user only when a payment is received." checked as an option our users are NOT getting registered.

    We know the payment is completed for multiple reasons:
    -We can see in our paypal account that the payment has cleared
    -In our dashboard our form shows "Approved"

    Any idea what may be causing this error?

    Right now were in between a rock and a hard place because our only option is to leave it unchecked so we can accepts users.

    Thanks for any help you may have

    Posted 12 years ago on Saturday June 18, 2011 | Permalink

  2. Carl Hancock
    Administrator

    We haven't had reports of issues with this and if the Entry has been marked Approved (rather than Processing) then the user should have been registered. Can you send us over a WordPress admin login for the site in question to us via our Contact Us form so we can take a look at how you have things configured?

    Posted 12 years ago on Saturday June 18, 2011 | Permalink

  3. Eric Downs
    Member

    Carl where can i send this to you that is private?

    PS thanks for being awesome and responding late on a Friday night one more reason I was happy to pay my money for a dev license! Weeee!

    Posted 12 years ago on Saturday June 18, 2011 | Permalink

  4. Carl Hancock
    Administrator

    You can send it to me via our Contact Us form here:

    http://www.gravityforms.com/contact-us/

    Posted 12 years ago on Saturday June 18, 2011 | Permalink

  5. Eric Downs
    Member

    Carl I have emailed the info over as you requested!

    Thanks!

    Posted 12 years ago on Saturday June 18, 2011 | Permalink

  6. robowen
    Member

    Hi, I have the same problem. Using production paypal, payment definitely completed, returns to website okay but user not registered and no notification emails are being sent.

    I assume the answer to Eric's problem was via email. Any chance of finding out the solution?

    Cheers,
    Rob.

    Posted 11 years ago on Wednesday June 13, 2012 | Permalink

  7. robowen
    Member

    Hi, solved my problem thought it may be helpful to share.

    I had created my website but the Zone file for my domain had not spread throughout the interweb. So for some strange reason because of my hosts file entry the paypal account found my IPN website address okay, but when using it for real the response from paypal wasn't actually being sent to the website hence no registration, etc.

    Cheers,
    Rob.

    Posted 11 years ago on Thursday June 14, 2012 | Permalink

  8. David Peralty

    Glad you figured it out. Strange issue for sure.

    Posted 11 years ago on Thursday June 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.