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Registration form + paypal not registering new users

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. Samantha
    Member

    Attn: Rob

    After filling out the registration form and paying with paypal addon (test mode with sandbox) no new registered users appear after submitting form and paying. I've configured both plugins as instructed in the documentation. Disabled plugins and reverted to twenty eleven theme.
    » PHP limit is set to 128M
    » Set debugging to 'true' in wp_config.php.
    » WP 3.3.1
    I've emailed login to my site. Thank you.

    Posted 12 years ago on Friday April 20, 2012 | Permalink

  2. Rob Harrell
    Member

    Samantha, it looks like in your entires, the Payment Status says Processing. Did you actually complete the payment via PayPal in your tests? That's the reason the user hasn't been created.

    Another thing to do is if you go here (replace domain.com with your domain):

    domain.com/wp-admin/admin.php?page=gf_settings&addon=PayPal&debug=true

    You will see an option to enable debugging. You can turn that on and see what it's returning.

    Posted 12 years ago on Friday April 20, 2012 | Permalink

  3. Samantha
    Member

    Rob,
    Yes, the payments were complete. When I log in to the test account and each time it withdraws from the balance. I will try the debug feature and report back.

    Posted 12 years ago on Friday April 20, 2012 | Permalink

  4. Samantha
    Member

    Can you please check the paypal log? It says something about emails not matching but I'm not sure where to make corrections. Thank you.

    Posted 12 years ago on Friday April 20, 2012 | Permalink

  5. Rob Harrell
    Member

    It's because you are using your "production email" in the feed. You should be using your sandbox email account there.

    Posted 12 years ago on Friday April 20, 2012 | Permalink

  6. Samantha
    Member

    Works great now that I understand the sandbox testing environment :) Thanks, Rob.

    Posted 12 years ago on Monday April 23, 2012 | Permalink

  7. Rob Harrell
    Member

    Right on, no worries. Always glad to help!

    Posted 12 years ago on Monday April 23, 2012 | Permalink

This topic has been resolved and has been closed to new replies.