I was absolutly blown away by the superior level of follow up and commitment demonstrated by Robert Harrell. I don't know how long he's been with GF but he handled my issues like a pro. There was a ton of work on his part behind the scenes... Multipal communications and resolutions to what might have been a low priority for others in the service industry but REALLY important to me. This could be the best solution in the world... but without folks like Robert - it wouldn't matter a bit. I hope management values him as the touchstone for their business!.. 5-stars