PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Signature Field Not Shown

  1. Hello,

    I've got a development site that I need to finish for a client this week and I'm having a critical issue with the signature field... it's not showing.

    The form is located here:

    Signature field should show on Step 9 of 11 and on Step 11 of 11 (can't get past step 9 because the signature field on step 9 is required).

    I've ran debug mode on WP and get no errors relating to Gravity forms or to that page.

    I've checked my PHP error logs and this is the only error there:
    [15-Oct-2012 17:07:04 UTC] Array
    [title] =>
    [link] =>

    I don't know if that goes with the form, but the time stamp suggests that it is.

    GD Library is installed and active. Also all server requirements are met.

    System Information:

    ### Begin System Info ###

    Child Theme: Star White

    Multi-site: No


    Headway Version: 3.3
    WordPress Version: 3.4.2

    PHP Version: 5.3.14
    MySQL Version: 5.1.61-log
    Web Server Info: Apache/2.2
    GD Support: Yes

    PHP Memory Limit: 256M
    PHP Post Max Size: 128M

    WP_DEBUG: Disabled
    Debug Mode: Disabled

    Show On Front: page
    Page On Front: 21
    Page For Posts: 54

    Responsive Grid: Disabled

    Caching Allowed: Yes
    Caching Plugin: No caching plugin active

    SEO Plugin: No SEO plugin active

    Operating System: Mac
    Browser: Google Chrome
    Browser Version: 22.0.1229.94

    Full User Agent:
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4


    Admin Menu Editor 1.1.11

    Analytics360 1.3.0

    BackupBuddy 3.0.43

    CMS Tree Page View 0.8.14

    Comprehensive Google Map Plugin 7.0.29

    Custom Admin Bar 1.3

    Easy Columns v2.0

    Google Analytics Dashboard 2.0.4

    Gravity Forms

    Gravity Forms CSS Ready Class Selector 1.0.1

    Gravity Forms PDF Add On 0.0.2

    Gravity Forms Signature Add-On 1.2

    Gravity Forms WYSIWYG 0.1 beta

    Headway Features Block 1.1.0

    InfiniteWP - Client 1.1.2

    Juiz Smart Mobile Admin 1.1.7

    PizazzWP GalleryPlus (Headway 3 Block) 1.5.15

    Price Table 0.2.2

    Responsive Video Embeds 1.1

    Simple add pages or posts 1.6.1

    Sucuri Scanner 1.1.6

    User Switching 0.6.3

    White Label Branding for WordPress 3.0.5 rev26174

    Wordfence Security 3.2.7

    WP Customer Reviews 2.4.5

    WP Glossary 1.3.3

    WP SendGrid 1.0.1

    WP UI - Tabs, accordions and more. 0.8.5

    ### End System Info ###

    Posted 9 years ago on Monday October 15, 2012 | Permalink
  2. Does the signature field show up in the form preview?

    Have you already tested for plugin and theme conflicts by following these instructions?

    Posted 9 years ago on Tuesday October 16, 2012 | Permalink
  3. Hey Chris,

    I went ahead and did the theme and plugin conflicts testing.

    And now everything is back to being activated... and the signature file works fine.

    Not sure how that happened.

    I deleted a few inactive plugins... but I don't see how that could have affected it.


    Posted 9 years ago on Tuesday October 16, 2012 | Permalink