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Signature Field Not Shown

  1. Hello,

    I've got a development site that I need to finish for a client this week and I'm having a critical issue with the signature field... it's not showing.

    The form is located here:
    http://www.starwhitedental.com.php53-27.dfw1-2.websitetestlink.com/new-patient-form-test

    Signature field should show on Step 9 of 11 and on Step 11 of 11 (can't get past step 9 because the signature field on step 9 is required).

    I've ran debug mode on WP and get no errors relating to Gravity forms or to that page.

    I've checked my PHP error logs and this is the only error there:
    [15-Oct-2012 17:07:04 UTC] Array
    (
    [title] =>
    [link] =>
    )

    I don't know if that goes with the form, but the time stamp suggests that it is.

    GD Library is installed and active. Also all server requirements are met.

    System Information:

    ### Begin System Info ###

    Child Theme: Star White

    Multi-site: No

    SITE_URL: http://www.starwhitedental.com.php53-27.dfw1-2.websitetestlink.com
    HOME_URL: http://www.starwhitedental.com.php53-27.dfw1-2.websitetestlink.com

    Headway Version: 3.3
    WordPress Version: 3.4.2

    PHP Version: 5.3.14
    MySQL Version: 5.1.61-log
    Web Server Info: Apache/2.2
    GD Support: Yes

    PHP Memory Limit: 256M
    PHP Post Max Size: 128M

    WP_DEBUG: Disabled
    Debug Mode: Disabled

    Show On Front: page
    Page On Front: 21
    Page For Posts: 54

    Responsive Grid: Disabled

    Caching Allowed: Yes
    Caching Plugin: No caching plugin active

    SEO Plugin: No SEO plugin active

    Operating System: Mac
    Browser: Google Chrome
    Browser Version: 22.0.1229.94

    Full User Agent:
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4

    WEB FONTS IN USE:
    None

    ACTIVE PLUGINS:
    Admin Menu Editor 1.1.11
    http://w-shadow.com/blog/2008/12/20/admin-menu-editor-for-wordpress/

    Analytics360 1.3.0
    http://www.mailchimp.com/wordpress_analytics_plugin/?pid=wordpress&source=website

    BackupBuddy 3.0.43
    http://pluginbuddy.com/backupbuddy/

    CMS Tree Page View 0.8.14
    http://eskapism.se/code-playground/cms-tree-page-view/

    Comprehensive Google Map Plugin 7.0.29
    http://initbinder.com/comprehensive-google-map-plugin

    Custom Admin Bar 1.3
    http://premium.wpmudev.org/project/custom-admin-bar

    Easy Columns v2.0
    http://www.affiliatetechhelp.com/wordpress/easy-columns

    Google Analytics Dashboard 2.0.4
    http://www.ioncannon.net/projects/google-analytics-dashboard-wordpress-widget/

    Gravity Forms 1.6.8.1
    http://www.gravityforms.com

    Gravity Forms CSS Ready Class Selector 1.0.1
    http://themergency.com/plugins/gravity-forms-custom-post-types/

    Gravity Forms PDF Add On 0.0.2
    http://blog.burningpony.com

    Gravity Forms Signature Add-On 1.2
    http://www.gravityforms.com

    Gravity Forms WYSIWYG 0.1 beta
    http://themergency.com/

    Headway Features Block 1.1.0
    http://www.headwayrocket.com/features

    InfiniteWP - Client 1.1.2
    http://infinitewp.com/

    Juiz Smart Mobile Admin 1.1.7
    http://www.creativejuiz.fr/blog/ressources-telechargements/wordpress-plugin-adapter-ladministration-de-wordpress-a-votre-smartphone

    PizazzWP GalleryPlus (Headway 3 Block) 1.5.15
    http://pizazzwp.com

    Price Table 0.2.2
    http://siteorigin.com/pricetable-wordpress-plugin

    Responsive Video Embeds 1.1
    http://www.kevinleary.net/

    Simple add pages or posts 1.6.1
    http://www.websitefreelancers.nl

    Sucuri Scanner 1.1.6
    http://sitecheck.sucuri.net/

    User Switching 0.6.3
    http://lud.icro.us/wordpress-plugin-user-switching/

    White Label Branding for WordPress 3.0.5 rev26174
    http://plugins.righthere.com/white-label-branding/

    Wordfence Security 3.2.7
    http://wordfence.com/

    WP Customer Reviews 2.4.5
    http://www.gowebsolutions.com/plugins/wp-customer-reviews/

    WP Glossary 1.3.3
    http://wordpress.org/extend/plugins/wp-glossary/

    WP SendGrid 1.0.1
    http://www.itsananderson.com/plugins/wp-sendgrid/

    WP UI - Tabs, accordions and more. 0.8.5
    http://kav.in/wp-ui-for-wordpress

    ### End System Info ###

    Posted 5 years ago on Monday October 15, 2012 | Permalink
  2. Does the signature field show up in the form preview?

    Have you already tested for plugin and theme conflicts by following these instructions? http://rkt.gs/testing

    Posted 5 years ago on Tuesday October 16, 2012 | Permalink
  3. Hey Chris,

    I went ahead and did the theme and plugin conflicts testing.

    And now everything is back to being activated... and the signature file works fine.

    Not sure how that happened.

    I deleted a few inactive plugins... but I don't see how that could have affected it.

    Thanks!

    Posted 5 years ago on Tuesday October 16, 2012 | Permalink

 

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