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Solicitations

  1. I ran across this comment about your practices. I am concerned with the idea that you would submit any solicitations to people who fill-in a form on our site, were we to use Gravity forms.

    I understand sending notices to the website owner, enticing them to renew, but not to the guests actually using the forms. Is this in fact a practice that you do?

    " The emails I received asking me to pay for additional support weren't enough however. Gravity Forms began inserting messages which includes a link to a PayPal payment page into each and every email that's received from someone submitting a form powered by Gravity Forms. This is a problem if you've referred a client to use Gravity Forms, and renewal messages are injected into every email they receive from form submissions for their site. You'll be getting calls from clients until you renew a support license, even if you feel like you don't need their support. This feels like extortion. After contacting their team about how their software injected messages into my clients emails, their solution to the problem was that I pay them support money or strip the license which verified my initial purchase."

    Posted 8 years ago on Friday June 28, 2013 | Permalink
  2. Yes, there is a notice attached to the ADMIN notifications that are received by the form owner/administrator. Nothing is ever inserted into the email notifications sent to the site visitors who complete and actually SEND the form.

    Maintaining a current license is important so you receive the latest in security fixes, WordPress compatibility updates, etc. We chose to implement the notice as a simple reminder for the site administrators.

    This is most likely the scenario for the comment you found. I've seen this many times. The Commenter purchased a developer license which he uses to power Gravity Forms on several of his clients sites. He wants to "white label" Gravity Forms so he can charge his clients whatever inflated amount as if he custom built the application. When the Commenter let his key expire, all of his client sites using his now-expired key were affected. His clients (technically the admins of their own sites) saw the Gravity Forms expiration reminder in their incoming admin notifications and the developer ended up with egg on his face.

    Of course he wants to paint a picture where we're somehow the bad guy, but the simple solution here is to either keep the key updated if you're using it for client sites, or have them purchase their own key so they can maintain the renewals on the key, etc.

    What he refers to as "stripping the license" is basically just removing the license key from the Gravity Forms settings page. The application only shows the notice if the key is expired. Removing it from the settings page removes the notice. Simple solution if you're not going to renew the license anyhow.

    Posted 8 years ago on Friday June 28, 2013 | Permalink
  3. Thank you for the clarification!

    Posted 8 years ago on Friday June 28, 2013 | Permalink

This topic has been resolved and has been closed to new replies.