You can rollback if you absolutely need to. We've mentioned this before in another thread that if you have special needs due to third party plugins, to submit a support request via our Contact us or Priority support, explain what you need and why, and we will send it to you.
As for what add-ons we work on and what we don't, we don't have unlimited resources. There are over 50 third party add-ons for Gravity Forms now. Naomi has been working on her add-on for a while now, and over that time, I've heard a great deal of positive interactions from those that purchase a support package from her.
So if someone isn't responsive for a few weeks, after more than a year of supporting an add-on well, we aren't just going to drop them and do our own thing, nor can we afford to.
I hope that helps answer your question. To summarize:
- You can get old versions from us if you have a legitimate need.
- We aren't a big enough company to do all add-ons for every need.
- Naomi has provided high quality support, even on this forum for many of her add-on users for a long time.
Posted 6 years ago on Wednesday May 1, 2013 | Permalink