wordpressuser
Member
I know there is a 3rd party plugin... but please make a gf supported Stipe add on! It would be so easy to accomplish! Their api is amazing, yall are ninjas, and you already have other great gateway addons!
GF is the best premium plugin in the entire wp universe!
I appreciate that, but we don't want to step on the toes of our third party development community unless we absolutely have to, and I don't think we are at that point.
wordpressuser
Member
How do you make that delineation? So a third party developer could provide mediocre to average support for a product that would be a core and logical offering of GF, and you guys won't venture into that territory?
Do you guys buy out developers? I guess that is a weird question to ask here, maybe it is more of an idea. That would be a nice way to handle the "toe stepping"...
I dunno... It is just odd and frustrating sitting around twiddling thumbs waiting for a third-party plugin update AND not being able to rollback my GF plugin... hoping that the third-party developer responds to an email, much less resolves the core issues with the plugin (when they have had access to the beta for quite a while).
You can rollback if you absolutely need to. We've mentioned this before in another thread that if you have special needs due to third party plugins, to submit a support request via our Contact us or Priority support, explain what you need and why, and we will send it to you.
As for what add-ons we work on and what we don't, we don't have unlimited resources. There are over 50 third party add-ons for Gravity Forms now. Naomi has been working on her add-on for a while now, and over that time, I've heard a great deal of positive interactions from those that purchase a support package from her.
So if someone isn't responsive for a few weeks, after more than a year of supporting an add-on well, we aren't just going to drop them and do our own thing, nor can we afford to.
I hope that helps answer your question. To summarize:
- You can get old versions from us if you have a legitimate need.
- We aren't a big enough company to do all add-ons for every need.
- Naomi has provided high quality support, even on this forum for many of her add-on users for a long time.
wordpressuser
Member
My interactions have been incredibly positive up until now... it's just unfortunate that when immediate response is needed... she has been mostly MIA for a week.
Naomi's selling point was "Basically, I actually believe I'm the best person to keep this Add-On moving forward, without the distraction of a whole portfolio of other add-ons and products. You won't have to wait months for new features to be added and you get the added bonus of my close work with the Stripe team learning the new features that are coming out -- I travel out to San Francisco once a month and speak with them almost every day."... Yet, for a major release of GF (1) there was no proactive notification to customers (2) there has been effectively no response for over a week. (3) with access to the beta and "being in constant communication" and "close work"... there is nothing but silence while a credit card plugin stays broken... much less a proactive release.
People depend on these payment gateway plugins.
It isn't an issue of making an "add on for every need". In your / our space: innovative web solutions... Stripe is one of the most exciting and publicized companies of the past 5-10 years. They have revolutionized the frustrating and painful process of merchant accounts. Also, you guys have already doing other payment gateway integration, so Stripe isn't as bit of a leap. At least we have a picatcha plugin :-).
I understand your points. I assume I've come across very poorly and a big belligerent... that was not my intent, and I sincerely apologize. As I've said.. i love GF. It is literally the most valuable plugin in the entire Wordpress ecosystem. This situation is just frustrating... and there are no expectations of resolution.,
Yeah, I totally understand. Have you submitted a request for one of our older versions until Naomi has a chance to update. And if she is unable to keep up with our development cycle and the owners feel like we could do it better, please believe that we will take it on.
Naomi
Member
Hi wordpressuser (Jonathan),
Terribly sorry you're unhappy with the support you received and I'd like to make it right, but I can't seem to find where I haven't responded to you for a week. Can you help me out on this? I hate when I miss things.
I'm showing that you emailed me on the 16th asking me about updates and I let you know then, as well as twice on the 29th when you emailed me 3-4 times, that I issue updates 7 days after a Gravity Forms release, which has been my general practice since I released the plugin last year (unless there was nothing to fix, as Gravity Forms releases tend to be relatively stable).
1.7 was released on the 23rd but it looks like you updated Gravity Forms without waiting for the update I let you know about on the 16th, which is why you encountered an issue.
Admittedly, I was a day late with the update this time and issued an apology and explanation.
