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Stupid Email Routing Question

  1. I cannot find this in the docs so figured I would ask here.

    When using "Routing" (Allows notification to be sent to different email addresses depending on values selected in the form.) does it send to ALL the addresses with matching criteria or does it go down the list in order and send to the first match and stop looking for more matches?

    Posted 7 years ago on Thursday January 17, 2013 | Permalink
  2. David Peralty
    Administrator

    I am not sure which it does because when I use it, I only have it set for one condition on each, and haven't had to have it continue looking for more. I can ask the developers once they get in. You can have multiple e-mail addresses in one routing field as long as they are comma separated with no spaces.

    Posted 7 years ago on Friday January 18, 2013 | Permalink
  3. Thanks David, I'd appreciate your checking. It will determine the feasibility of using it for an upcoming project.

    To be clear, I am asking if I set up this criteria - in this order:

    If Dropdown1 = Fruit - send to Supervisor
    If Dropdown2 = Apples - send to Staff1
    If Dropdown2 = Bananas - send to Staff2

    Will a message where Dropdown1 is Fruit and Dropdown2 is Bananas go to Supervisor AND Staff2 or only to Supervisor?

    Posted 7 years ago on Friday January 18, 2013 | Permalink
  4. I just created a form and performed this test, and when I selected Fruit for dropdown 1 and Bananas for dropdown 2, and I received email at both staff2 and supervisor. Does that answer your question?

    Posted 7 years ago on Tuesday January 29, 2013 | Permalink