PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Support Lacking

Gravity Support Forums » General » Pre-Purchase Questions

  1. nextappmedia
    Member

    I had a developer install gravity forms for me so i dont have the developer's licence. I have noticed just in the last week that some of my form entries have completely disappeared from the entries panel. I have been successfully receiving in my email inbox the form submissions, but when i log into wordpress control panel, half of the entries are missing (although some are still there). So i dont know what is going on and i dont know how to get support here as i dont have the developers licence?

    Someone help?

    Posted 12 years ago on Wednesday December 12, 2012 | Permalink

  2. David Peralty

    Only the purchaser of Gravity Forms qualifies for support. If a developer installed Gravity Forms for you and you are using their license key, then you have to go through them to get support or purchase your own license so that you qualify for support. I will say, off the top of my head, I can't think of anything that would cause entries to disappear, especially not randomly.

    Posted 12 years ago on Wednesday December 12, 2012 | Permalink

  3. mpeesel
    Member

    Hi, I'm having the same problem, and I DO have a developer's license. We're having entries that suddenly disappear from the entries page and upon looking in the DB, they've disappeared from the DB also.

    We're on Gravity forms 1.6.12
    and PayPal add on 1.7
    WP 3.5.1

    It's causing some big issues, obviously and I'd love if anyone has any ideas.

    THanks!

    Posted 11 years ago on Monday April 22, 2013 | Permalink

  4. David Peralty

    mpeesel - Can you post on the normal support forums vs pre-purchase please? We don't do support on the pre-purchase forums. Also, if you have a dev license, then you can get priority support. Look over to the right for the link to the form to submit your details. All my best!

    Posted 11 years ago on Monday April 22, 2013 | Permalink

  5. mpeesel
    Member

    WIll do. Thanks!

    Posted 11 years ago on Monday April 22, 2013 | Permalink

This topic has been resolved and has been closed to new replies.