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Tax Option is YES on Receipt

  1. I am administering the website for a Non-Profit organization. I currently have my donation form on a test page. When I run the payment through everything goes through perfectly and a receipt is sent to the donating customer. On this receipt there is an are that says "Taxable?" The way I have set it up this is showing up as a YES on their receipt. told me that I need to work with you guys on getting that feed fixed. Any suggestions? Thanks!

    Posted 9 years ago on Friday August 24, 2012 | Permalink
  2. You're saying the receipt is showing YES as taxable, but you want it to show NO, not taxable?

    Posted 9 years ago on Saturday August 25, 2012 | Permalink
  3. joshmishell

    I am seeing a yes but want it to say NO, not taxable. How do I switch this?

    Posted 9 years ago on Friday November 9, 2012 | Permalink
  4. dave k

    I have the same issue....

    I believe the default setting for this field is Taxable = 'y'

    Here is what I have done to work around this...

    Do not let notify the user by leaving the option to 'Send email receipt' BLANK on the ' Transaction Setting' page.

    Enable 'Email notification to users' at the Form / Notification level. I customized the email with some verbiage and included {all_fields}. It ended up being kind of nice... not just a data dump from The user may find it more personal and I avoided the 'taxable = 'y' issue.

    This may not be the ultimate or optimal solution, but it got me through the day.

    Posted 9 years ago on Wednesday November 14, 2012 | Permalink
  5. Currently there is no built in option to configure the taxable status because Gravity Forms does not handle taxes. It is showing up as taxable in Authorize.Net because that is the default setting. Gravity Forms itself does not have any tax management functionality.

    As the user above mentioned, if the issue is purely that it shows up as taxable in the Authorize.Net automated email receipt then simply disable the Authorize.Net automated receipt and use the Gravity Forms notifications to handle that.

    If you absolutely have to change the taxable status it can be done using available hooks. Here is a code snippet:

    That code snippet (which would go in your themes functions.php) shows an example of setting the taxable status to no for all line items. The code is configured to apply to form id 127. You'd need to change the form id to the form you want to target when customizing the code for your needs.

    Posted 9 years ago on Wednesday April 10, 2013 | Permalink

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