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"This email is already registered"

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. hazu
    Member

    Today I got a message from a member of my website that has bought a product a few weeks ago. Now he wants to buy a subscription, but he gets the following error message:

    "This email is already registered"

    The form does not allow him to continue and order.

    I use Gravityforms + the Paypal add-on and the user registration add-on. On the product form, after a Paypal payment has been received, the user registration add-on adds the user to the database and sets the user role to "product x buyer". The form + the user registration add-on for the subscription adds the user and sets the role to "premium member". But apparently, it is not allowed for existing users to order and be registered again.

    How can I solve this?

    Posted 12 years ago on Wednesday March 28, 2012 | Permalink

  2. PowerMedia
    Member

    I have the same problem when we try fill-out any of our forms with the registration add-on (I currently do not have the PayPal add-on activated). The form is listed below.

    http://about.powermediallc.org/forms/robert-hopek-award-for-professional-development/

    Any help is greatly appreciated.

    Posted 11 years ago on Monday May 21, 2012 | Permalink

  3. hazu
    Member

    I now realize that the user registration plugin cannot update a user role. However, I understand that this is a feature that is in the works. Any idea when this update will be launched?

    Posted 11 years ago on Monday May 21, 2012 | Permalink

  4. Rob Harrell
    Member

    @PowerMedia - please start your own post with as much info as you can provide as your issue is different.

    @hazu - The User Registration Add-On is currently being worked on and enhanced. The only information I can give you is that it is in active development.

    Posted 11 years ago on Monday May 21, 2012 | Permalink

  5. hazu
    Member

    thnx Rob

    Posted 11 years ago on Monday May 21, 2012 | Permalink

This topic has been resolved and has been closed to new replies.