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"Unable to Process" error, shows as processing.

  1. Submit donation form having some issues after making dev site live. When a user donates, an error shows up as "Unable to Process", but shows it as processing the payment. Site not receiving email that a user has donated.

    Posted 11 years ago on Monday November 19, 2012 | Permalink
  2. Can you share a link to your form page, or can you check the source of the page after a failure to see what the error code is?

    Posted 11 years ago on Monday November 19, 2012 | Permalink
  3. Here is the link to the form page:

    Posted 11 years ago on Monday November 19, 2012 | Permalink
  4. In the source for my fake submission I see this error:
    <!-- Error: 252 -->

    Can you check the source of the page after you get a real transaction failure and see if the error is the same or not?

    Posted 11 years ago on Tuesday November 20, 2012 | Permalink
  5. I entered a donation and got an error message (but it didn't give me an error code - just a typed message as part of the donation submission:
    Message was in two places - at the top - that donation couldn't be submitted see below. And then below my cardholder name it stated:
    There was an error processing your credit Card. Please verify the information and try again.

    I logged in to and found my donation plus the one made by Christopher Hajer for $1.00. When we had lots of fraudulent charges last spring, we set a fraud check that any $1 donation would be pending until I had reviewed it. So it was there waiting for me to approve or decline. Then a second fraud check we put in place was to hold multiple donations for the day until I approved (this was put into place because fraudulent chargers would redo a "donation" when the $1 didn't go through and just change the amount). So my donation tonight was also put in the pending section.

    I went ahead and approved my donation and got notification, as the authorized person at the Center, from that the donation was processed. Then I got an confirmation email via the online donation section (I assume because it was to me as the donor) that was in the format of an "order confirmation" (I will forward you a copy of that email). However, I did not get a copy of the donation information from the online donation form like I used to. This email was to tell me who donated, the address, purpose of donation and the other information (except credit card) that is put into the online donation form.

    I hope this additional information helps. Hopefully there is some coding that can be done that gives a message your donation has been submitted (if it has all the required information) and that also triggers the email to me with the donation information. Then if I don't get notification from of the donation, I can log on and see why it is pending.

    Posted 11 years ago on Tuesday November 20, 2012 | Permalink
  6. I'll bring this information to the attention of the development team.

    Posted 11 years ago on Wednesday November 21, 2012 | Permalink
  7. We also tried turning on debugging in the plugin, but that is not working. In the instructions from an issue prior, it said to add "&debug=1" to URL.
    When we do this, the page does refresh, but no settings are available. We are using Gravity Forms 1.6.9, Gravity Forms Authorize.Net Add-On 1.3. We turned off all other plugins and doing that did not change the behavior. Has this switch changed? Also, is there anything else we can do on our end, troubleshooting wise, to get additional information that might help resolve this?

    We also did a few more tests. One had an error in the address for a legitimate credit card, one was totally correct, one used a test Visa number. In all three cases the error was the same, <!-- Error: 33 -->.

    Posted 11 years ago on Monday November 26, 2012 | Permalink
  8. According to this page of documentation at, error code 33 means a required field was left blank.

    FIELD cannot be left blank.
    The word FIELD will be replaced by an actual field name. This error indicates that a field the merchant specified as required was not filled in.

    Posted 11 years ago on Monday November 26, 2012 | Permalink
  9. If you're still having trouble with this, please send an email to - I have a logging add on you can install which will help us debug the issue further.

    Thank you.

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink