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update users changes the role even when I have selected 'Preserve current role'

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. rokesmith
    Member

    Hi,

    I have managed to use GF to add a nicer registration form for my site and people are successfully signing up through it. Thanks!

    However, I am trying to work out how to allow members to use a GF form to add a custom tag to their account (this gives them access to restricted content). I haven't got it working yet but in testing the form I have noticed that it changes the user role from 'Subscriber' to 'Participant' even though I selected 'Preserve current role' in the form.

    Why would this happen? Please help.

    Best,

    Jospeh

    Posted 10 years ago on Friday May 24, 2013 | Permalink

  2. Chris Hajer
    Key Master

    Because you are a developer license holder, lease open a priority support ticket here for your issue:
    http://www.gravityhelp.com/priority-support/

    We may have to take a look at your configuration if we cannot recreate the problem. Please supply a WordPress administrator login to the site in case we do need to take a look. Thank you.

    Posted 10 years ago on Sunday May 26, 2013 | Permalink