PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Upgrading?

  1. omoplata
    Member

    Is there an upgrade path? So if I start with Basic but want a better license, can I upgrade with the difference in price, or do I have to pay full price of the new license?

    Posted 12 years ago on Monday July 16, 2012 | Permalink
  2. If you choose to upgrade, the price of your current license will get applied to the upgraded license price. You can also find out some more information about upgrading here:
    http://www.gravityhelp.com/forums/topic/how-to-upgrade-your-current-license

    Posted 12 years ago on Monday July 16, 2012 | Permalink
  3. Can you give an example of how the upgrade process actually works?

    For example if I purchase the Business license at $99/year and decide that after 6 months I want to upgrade to the Developer license at $199/year do you charge me the $199 minus the 6 months of Business license ($49.50) and restart the license clock on the date that I upgrade or do you charge me the $199 minus the 6 months of Business license ($49.50) and NOT restart the license clock?

    I am guessing you restart the license clock. That would make the most sense to me especially as the upgrade date approaches the end of the initial license term. Resetting the license clock also makes sense to me given how you have license renewals setup.

    Yes, I did read the link http://www.gravityhelp.com/forums/topic/how-to-upgrade-your-current-license.

    Thanks
    Phil

    Posted 12 years ago on Tuesday July 17, 2012 | Permalink
  4. Upgrading from the Business License to the Developer License gives you a discount equal to the value of your Business License. That would make the Developer License $99.50 or so because your Business License was $99 and the Developer License price is $199.

    If you upgrade your Business License to a Developer License rather than renewing your Business License it will both upgrade your license to a Developer License and extend the license for an additional year from the time you upgrade. It doesn't extend the original expiration date of your license, it resets to one year from the time you upgrade.

    This is because you are purchasing 1 year of support and software updates for that Developer License. So the 1 year begins when you upgrade.

    Posted 12 years ago on Tuesday July 17, 2012 | Permalink
  5. Hi Rob,
    Thanks for the speedy reply.
    The Gravity Forms upgrade path is more then generous.
    I just processed my order for a Business license
    Thanks again,
    Phil
    PAK Oregon

    Posted 12 years ago on Tuesday July 17, 2012 | Permalink
  6. Right on Phil, thanks for the support and enjoy!

    Posted 12 years ago on Tuesday July 17, 2012 | Permalink

This topic has been resolved and has been closed to new replies.