PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

User Not receiving the correct role? With user registration addon

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. scott74
    Member

    I am using the user registration add on plugin and when someone signs up on the form they are not getting the correct role of what of I have set, they are all getting the role of subscriber.

    Any reason this would be happening? Thanks

    http://screencast.com/t/U0mSR2XEuv

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

  2. Chris Hajer
    Key Master

    I would first check for plugin conflicts by using these instructions http://rkt.gs/testing

    Can you set a default role of something NOT from S2 Member and see if that works?

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

  3. scott74
    Member

    I think it was W3 Total Cache.. I disabled that and think that took care of it. That seems to be one of the popular caching plugins but I have had trouble with it with quite a few things.

    Thanks

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Thank you for the update.

    Posted 11 years ago on Tuesday February 19, 2013 | Permalink

This topic has been resolved and has been closed to new replies.