PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Won't submit on front-end, cycle icon showing forever on multipage form

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. bkniffler
    Member

    Hi,
    I'm getting a strange behaviour when registering a new user via gravity forms. It happens when submitting the form. The user is created anyways, but the forms ajax submitting loads forever (I'm using multipage form), the last page (100%) is not showing up.

    Any idea?

    Posted 11 years ago on Monday November 26, 2012 | Permalink

  2. josedepaz
    Member

    I'm also having this same problem. Can anyone help to solve this problem please?

    Posted 11 years ago on Tuesday November 27, 2012 | Permalink

  3. Chris Hajer
    Key Master

    Please provide a URL for the page where your form is embedded so we can see the problem.

    It is typically a jQuery or JavaScript error causing a conflict on your site. You can being troubleshooting by checking for theme and plugin conflicts using the instructions found here: http://rkt.gs/testing

    Posted 11 years ago on Tuesday November 27, 2012 | Permalink

  4. bkniffler
    Member

    Ok, seems like Buddypress is causing this issue. If deactivated, everything works as expected. If activated, it loads forever (as described).

    Posted 11 years ago on Tuesday November 27, 2012 | Permalink

  5. bkniffler
    Member

    Any solutions for this issue? Gravity forms is sold as buddypress compatible as it could theoretically handle buddypress custom user-meta. But currently it won't work on our site.

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink

  6. Chris Hajer
    Key Master

    You will need to see what it is about BuddyPress that is causing the conflict. What version of BuddyPress, WordPress and Gravity Forms are you currently using?

    Also, with the conflicting plugins activated, please post a URL to your site where we can see the problem first hand.

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink

  7. bkniffler
    Member

    I've posted a priority support request, Rob has been responding to my issue. So far there is no result. I sent him credentials to login to the page and take a look for himself. Here are my Versions:

    Gravity Forms Version
    1.6.9 / 1.4 (User Reg.)

    WordPress Version
    3.4.2

    Operating System
    Mac OS X

    Browser
    Chrome/Mac

    The page with the form is located at: qkg-ev de/fuer-aerzte/

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink

  8. Chris Hajer
    Key Master

    If you're handling this with Rob on Priority Support, you're in good hands. Please update this topic once you have a resolution.

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink

  9. bkniffler
    Member

    Dunno what the problem was, after Rob's suggestion I've downloaded 1.5 beta of the user registratin plugin. Everything works fine now (alongside with an other bug, buddypress user meta wasn't stored correctly).

    Thanks!

    Posted 11 years ago on Thursday November 29, 2012 | Permalink

  10. Chris Hajer
    Key Master

    Thank you for the update.

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

This topic has been resolved and has been closed to new replies.