PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

2 notifications received for every form

  1. I am receiving two email notifications for every form submitted. This is to an address that is blind copied. The same email address is not in the routing list. I have just included myself on the emails whilst my client ensures they are happy with the product.

    Any ideas on why this would be the case? http://gymbus.com.au/contact/booking-enquiry/

    Thanks, Scott.

    Posted 10 years ago on Wednesday January 11, 2012 | Permalink
  2. Typically this is due to a plugin conflict. Common culprits are Facebook connect plugins or social sharing plugins, as they process the content multiple times, and multiple notifications are sent with that.

    You can take an educated guess and disable any plugin like that (Share and Follow or Facebook Connect) and see if the duplicate notifications are still sent. If not, you will need to go with brute force and test completely for theme and plugin conflicts. http://rkt.gs/testing

    One other thing that can cause problems with notifications are caching plugins. That usually causes missing notifications or entries, not duplicates though.

    Posted 10 years ago on Wednesday January 18, 2012 | Permalink