We moved from our test site to our live site and now we get a 403 forbidden when submitting forms.
PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.
403 forbidden on submit
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How did you move them from your test site to live site? What URL does the form seem to try to go to? Do you have custom functions being applied to your forms? Were your environments the same (WordPress, Gravity Forms, Plugins?)
Posted 13 years ago on Tuesday May 15, 2012 | Permalink -
Files and database were copied the database file had the URL's updated before import. I have attempted to use the form with and with out some customizations. The form posts back to the same URL it's on. I did update the gravity forms plugin during troubleshooting.
I have a basic test form setup, currently only the gravity forms plugin is enabled no gravity forms addons.
http://www.brandlabs.us/test-page-hjijlaewuilvnjklvnajlf2839ry8hfjk324923j8sw
Posted 13 years ago on Tuesday May 15, 2012 | Permalink -
Can I have you create a new form now that the site is moved and see if that works? Also, do forms work in Preview mode? Have you tried the meta recovery tool: http://www.gravityhelp.com/downloads/
Posted 13 years ago on Tuesday May 15, 2012 | Permalink -
Also, I just submitted without issue. No 403 error for me. Can you clear your cache and whatnot on your browser to double check.
Posted 13 years ago on Tuesday May 15, 2012 | Permalink -
You have your JQuery being called in the footer of your theme and Gravity Forms requires it in the header. Also, you are a few versions behind in your JQuery and could potentially move up to one of the more modern versions like the 1.7.1 that WordPress includes. Lastly, can you try the following please: http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict (Specifically testing in the default theme)
Let me know if there are any improvements.
Posted 13 years ago on Tuesday May 15, 2012 | Permalink -
Still strange that this error occurred. I'm going to try to recreate it, but I'm glad you were able to sort it out. What made you try swapping out that field?
Posted 13 years ago on Tuesday May 15, 2012 | Permalink -
TBH Desperation. After more testing it seem as though whenever "http://" is submitted to the form handler something breaks and it returns the form without processing it. So even with my new form variable if I put http:// or https:// in the field it fails. I'm still looking into where the error is happening.
Posted 13 years ago on Tuesday May 15, 2012 | Permalink
