PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

500 error after submitting form

Gravity Support Forums » Plugin Support » Gravity Forms

  1. eliza49
    Member

    Hi guys,

    When trying to submit my form, I get an 500 error message:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@wundervollesrom.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    This is the form URL: http://www.wundervollesrom.com/kontakt/anfrage-buchung/

    Please help!

    Thank you

    Posted 13 years ago on Thursday December 9, 2010 | Permalink

  2. Carl Hancock
    Administrator

    We would need a WordPress admin login for this site in order to investigate. It's going to be something specific with your server. You can send us this information via our Contact Us form and reference this forum post.

    Posted 13 years ago on Thursday December 9, 2010 | Permalink

  3. vbush
    Member

    I am having the same issue with a form and only when using IE and it doesn't happen every time the form is submitted. Below is the link to my form:

    http://www.hotspotsafterschoolprogram.com/enrollment/2011-2012-linton-springs-elementary-school

    Posted 13 years ago on Friday June 10, 2011 | Permalink

  4. David Smith
    Member

    Hi vbush,

    The URL you provided is currently pulling up a blank page. Here is the source available:

    http://pastie.org/2051424

    Posted 13 years ago on Saturday June 11, 2011 | Permalink

  5. Kevin Flahaut
    Administrator

    @vbush, I was finally able to get the page to load after a few tries. It was hanging up for some reason as Dave has already mentioned.

    It looks like there's something there that's causing your error besides your form.. I think the page is simply timing out from time to time and that's your issue. I got a 500 error just loading the page.. not even having submitted the form.

    screenshot: http://grab.by/akMx

    I see several scripts being loaded for a calendar and the Nextgen Gallery plugin that look like they're not even used for this page. There's also a lot of redundant inline styles for the table that are adding weight to the page. Those things could be part of your issue.

    You might want to optimize your markup and see if that helps. If not, you may want to talk to your hosting company and see what they can do to help out.

    EDIT: I tried checking out your hosting company and their site timed out as well. Hmm...

    screenshot: http://grab.by/akMJ

    Posted 13 years ago on Saturday June 11, 2011 | Permalink

  6. vbush
    Member

    Thank you for responding and the useful information provided. I have a strong feeling, and did from the beginning, that there was some type of issue with the host server. And, given your experience with the hosting company's site timing out, this backs up that suspicion. Prior to submitting this post I reached out to the host company on several occasions. They didn't seem to be willing to look into it on their end.

    Posted 13 years ago on Monday July 11, 2011 | Permalink

  7. lukethomasmedia
    Member

    Hello,

    I am having the same issue - I ran some tests, and the only time I have the "server misconfiguration", is when I have multiple "send to emails" (separated by commas). If I only put one email address in, then it works fine. The testing site is:

    http://www.inboundpages.com/contact-us/

    Posted 12 years ago on Wednesday January 25, 2012 | Permalink

  8. berman
    Member

    HELP! I am getting a 500 error after clicking Submit on apparently every Gravity Form we have on our site. The Send To Email field only has one email address in it. Here's an example of a form that does this: http://www.davidberman.com/sandbox and http://www.davidberman.com/contact . The failure occurs in both Chrome and Firefox... haven't tested other browsers. Customers are complaining: I fear we'll have to yank Gravity Forms entirely unless we can fix this right away. I have search the Gravity Forums but can't find a fix.

    Posted 12 years ago on Thursday February 16, 2012 | Permalink