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500 - Internal server error after installing

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Mediavandals
    Member

    Hi Guys,

    just bought and installed your pluggin and can't get to anything, settings, forms, anything. Getting a 500 error

    Screenshot here http://guitarworkshopplus.com/error.png

    Posted 13 years ago on Monday October 31, 2011 | Permalink

  2. Rob Harrell
    Member

    The HTTP 500 error is a server error. So, it would be logged by your server. You can check with your web host to find out how to access your server logs to look at that error. Just log the time/day of when you make it happen then look at the server logs.

    It's possible it's a plugin conflict that is causing it.

    To test for a plugin conflict:

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Check to see if the issue occurs

    If it does not, then one of your plugins is causing a with Gravity Forms. To narrow it down follow the steps below:

    - Activate each plugin one by one
    - Check to see if the issue occurs after each one

    Posted 13 years ago on Tuesday November 1, 2011 | Permalink

  3. Mediavandals
    Member

    Turns out it was the theme

    Posted 13 years ago on Tuesday November 1, 2011 | Permalink

  4. Chris Hajer
    Key Master

    Thank you for the update. Which theme was it?

    Posted 13 years ago on Tuesday November 1, 2011 | Permalink