I have 9 Gravity forms on my site and I'm only getting notifications from one of them, even though the notification settings are the same for all forms.
I tried all of the steps outlined in the Notification Troubleshooting and have not been able to figure this out. Obviously the site is able to send email because I am getting the notifications from the one form.
Any suggestions for a next step here?
Thanks!
The hard part now is figuring out what is special about the one form that is working? How do you have it set-up that is differently? Are you using add-ons with other forms? There must be a difference somewhere that is causing the issue in the others.
I have tried modifying the fields and nothing seems to be making a difference. I am not using any add-ons with other forms. The only thing is that I'm using a CSS style on a few of the forms (to add spacing in between fields), but that's it. Could that be the problem?
In this screen, the top form is one that is not working and the bottom one is the one that is working.
Is there someone I can hire to go into my website and fix this? I'd pay a couple hundred dollars to have this fixed.
Thanks,
Joe
Our next suggestion is to install our Logging add-on and configure it so that you can test to see if there is something Gravity Forms can track regarding the problem. You can find out logging add-on near the bottom of the Download Gravity Forms page.
We did have to change a bunch of things when the 1.6 -> 1.7 transition happened, but we worked hard to try to reduce the number of potential issues with the transition. During our beta period we had a few issues with the change that we were able to resolve, but I haven't heard anything lately about someone upgrading and having issues where their notifications don't work.
Richard Vav
Administrator
If you still require assistance with this please open a new support ticket or a priority support ticket if you are a developer license holder. Thank you.
