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Activate your account error?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. parkplace06
    Member

    I have purchased the personal license activated gravity forms and uploaded my support key. I also have created a page with a user submission form with post custom fields and a page to view the submissions. Whenever I try to view either page however I get the following message "please provide a valid activation key"

    Does this mean I need to upgrade my license or is there something else wrong?

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  2. Richard Vav
    Administrator

    This doesn't sound like a Gravity Forms message, do you also have BuddyPress installed?

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  3. parkplace06
    Member

    Yes I do and it is installed as well.

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  4. Richard Vav
    Administrator

    It sound's like BuddyPress may not be correctly configured however I am not all that familiar with it so I can't say for sure.

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  5. parkplace06
    Member

    Do you know of a guide on setting up buddypress correctly? That way I can resolve this issue?

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  6. David Peralty

    You will want to try their forums here: http://buddypress.org/support/ and their documentation here: http://codex.buddypress.org/user/setting-up-a-new-installation/

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  7. parkplace06
    Member

    I don't believe buddypress is the issue since I can view all other pages and can signup and login. I just can't view the gravity form pages I created and am told to enter a valid activation key.

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  8. Richard Vav
    Administrator

    Can you post a link to the form so we can take a look, does the form work when previewed from the form builder. Does the same thing happen if you embed a form on a different page? It may also be worth running through the plugin/theme conflict troubleshooting steps.

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  9. parkplace06
    Member

    Ok now it's working. For some reason once I recreated the pages it's working now. Thanks for your tips and advice

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

  10. Richard Vav
    Administrator

    You're welcome, I am glad you were able to resolve your issue.

    Posted 11 years ago on Thursday July 4, 2013 | Permalink

This topic has been resolved and has been closed to new replies.