PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Activate your account error?

  1. parkplace06
    Member

    I have purchased the personal license activated gravity forms and uploaded my support key. I also have created a page with a user submission form with post custom fields and a page to view the submissions. Whenever I try to view either page however I get the following message "please provide a valid activation key"

    Does this mean I need to upgrade my license or is there something else wrong?

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  2. Richard Vav
    Administrator

    This doesn't sound like a Gravity Forms message, do you also have BuddyPress installed?

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  3. parkplace06
    Member

    Yes I do and it is installed as well.

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  4. Richard Vav
    Administrator

    It sound's like BuddyPress may not be correctly configured however I am not all that familiar with it so I can't say for sure.

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  5. parkplace06
    Member

    Do you know of a guide on setting up buddypress correctly? That way I can resolve this issue?

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  6. David Peralty
    Administrator

    You will want to try their forums here: http://buddypress.org/support/ and their documentation here: http://codex.buddypress.org/user/setting-up-a-new-installation/

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  7. parkplace06
    Member

    I don't believe buddypress is the issue since I can view all other pages and can signup and login. I just can't view the gravity form pages I created and am told to enter a valid activation key.

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  8. Richard Vav
    Administrator

    Can you post a link to the form so we can take a look, does the form work when previewed from the form builder. Does the same thing happen if you embed a form on a different page? It may also be worth running through the plugin/theme conflict troubleshooting steps.

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  9. parkplace06
    Member

    Ok now it's working. For some reason once I recreated the pages it's working now. Thanks for your tips and advice

    Posted 6 years ago on Thursday July 4, 2013 | Permalink
  10. Richard Vav
    Administrator

    You're welcome, I am glad you were able to resolve your issue.

    Posted 6 years ago on Thursday July 4, 2013 | Permalink

This topic has been resolved and has been closed to new replies.