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Add Fields buttons not doing anything?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. kr2spain
    Member

    Hi to all, today I wanted to do another form with this wonderful plugin but to my surprise the Add Fields (Standard fields), (Advanced fields) & (Post Fields) all of them when i click on any of them nothing happens i can’t manage to add any fields.

    First thing I thought must be some other plugging that is making a conflict so I went and disabled all the plugins that I installed after installing the Gravity forms but I still cant add any form fields.

    You guys have any suggestions? What can it be? Any of you is in the same situation?

    Is quite frustrating that after buying this plugin I can’t make more forms. Must be something silly that is preventing either AJAX or some part of the Gravity code to work properly.

    Any ideas or suggestions are welcomed, thanks in advance...

    Posted 14 years ago on Thursday August 19, 2010 | Permalink

  2. Carl Hancock
    Administrator

    To do a proper plugin conflict test you need to deactivate ALL plugins, not just ones that installed after GF as you may have upgraded some of them or configuration changes may have been made that caused them to function differently.

    So you need to first deactivate ALL plugins and then only activate Gravity Forms and test the form builder. Then activate each plugin one by one and test Gravity Forms after each one. A quick way to do this is to activate plugins in groups of 5 and then test if you have a bunch of plugins. This helps to quickly narrow it down as when you hit a group of 5 that causes the issue, deactivate that 5 and then do them 1 by 1 until you find the issue.

    Also, you need to test for theme conflicts. A theme can cause a conflict just like a plugin can. If it's not a plugin from doing the test above, you need to activate the default WordPress theme (TwentyTen in 3.0+ and Kubrick in 2.9 and below) and then test the form builder.

    If it is none of the above, send us a WordPress admin login to the site via our Contact Us form and we'd be glad to take a look and help debug what is going on.

    But there is something that is causing the JS to break and it is specific to your site.

    Posted 14 years ago on Thursday August 19, 2010 | Permalink

  3. kr2spain
    Member

    Thanks for your quick reply; I just have one question before disabling the plugins. When you disable a plugging do you lose the data of the plugin?

    For example in gravity forms if you disable this plugin do you lose the forms created and the data of the users?

    Posted 14 years ago on Thursday August 19, 2010 | Permalink

  4. Carl Hancock
    Administrator

    If you disable Gravity Forms you don't lose the forms created, etc. That only happens with Gravity Forms if you run the uninstall on the Settings page.

    Most plugins do not remove data. The only exceptions i've found to this are Akismet and WordPress.com Stats plugin which simply remove your license key so it's not all the data, just that piece. You should be fine.

    Posted 14 years ago on Thursday August 19, 2010 | Permalink

  5. kr2spain
    Member

    I found what was causing the conflict!!

    The following plugin: WordsFinder I was using version (Version 1.4 )

    http://wordpress.org/extend/plugins/wordsfinder-keywordtag-generator

    Apparently this plugin causes conflicts with other plugins also..

    Thank you for your help Carl

    Posted 14 years ago on Thursday August 19, 2010 | Permalink

  6. kr2spain
    Member

    I found what was causing the conflict!!

    The following plugin: WordsFinder I was using version (Version 1.4 )

    http://wordpress.org/extend/plugins/wordsfinder-keywordtag-generator

    Apparently this plugin causes conflicts with other plugins also..

    Thank you for your help Carl

    Posted 14 years ago on Thursday August 19, 2010 | Permalink

  7. ECM Publishers
    Member

    I had a similar problem and found Google XML Sitemaps plugin to be the culprit. As soon as I deactivated that one, Gravity Forms field insertions started working again.

    Posted 14 years ago on Monday August 30, 2010 | Permalink

  8. Carl Hancock
    Administrator

    In both situations it is an issue where those plugins are outputting code where they should not be, which causes a javascript error on the Gravity Forms admin.

    Best thing to do is to contact the developer of that plugin and let them know what it is doing. It's pretty simple to limit the output of JS to only your admin area of the WordPress admin but a lot of plugin developers neglect to do this.

    If more plugin developers did do this you would see far less conflicts between plugins.

    Posted 14 years ago on Monday August 30, 2010 | Permalink

  9. Chris Hajer
    Key Master

    As another data point, I use Google XML Sitemaps on all my sites, with Gravity Forms, and have not had a plugin conflict. Maybe it's those two plugins along with something else causing the trouble. But I have never had a problem with Google XML Sitemaps and Gravity Forms.

    Posted 14 years ago on Monday August 30, 2010 | Permalink