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  1. I'm currently experiencing an issue where the add-ons are not reading my license key. On the plugins page, they say register to receive updates. However, I've already inputted my registration key and it has a check mark next to it. This problem persists on multiple sites. Any help is greatly appreciated.

    Update, I looked in the DB and I see the registration key is not updated when I press save from WP backend. I'm using GF 1.7.3.

    Update 2: I did a fresh WP install with GF 1.7.3 and it had a check mark next to the license key even though it was blank...

    Posted 7 years ago on Monday May 20, 2013 | Permalink
  2. Anonymous
    Unregistered

    While in "Add-ons", I also have this message: "Add-On browser is currently unavailable. Please try again later." - I've tried uninstalling/re-installing Gravity Forms - same thing. Licence key is ticked - all looks good in Gravity Forms Settings. It seemed to happen after I updated the GF Plugin from within Wordpress - but, I also updated Wordpress - any clues anyone?

    Posted 7 years ago on Tuesday June 4, 2013 | Permalink
  3. Anonymous
    Unregistered

    ...also, I notice on another site where I *have* updated WordPress, but did not take up the offer the upgrade Gravity Forms, the Add-on browser still works.

    Posted 7 years ago on Tuesday June 4, 2013 | Permalink
  4. I'm experiencing the same issue. I have a developer license, which is inserted into the license key field and bears the green checkmark.

    However, any add-ons that I try to install are not accepting the license, whether I install them through the WordPress Plugin Installer (upload) or directly through FTP, even though I downloaded them directly from within my developer-licensed section in Gravity Forms.

    The built-in Add-On Browser was working, but is no longer.

    Posted 6 years ago on Thursday June 6, 2013 | Permalink
  5. Same issue for me on just one of several sites... I originally installed with WP in its own directory and had the website URL the same, but since changing the website URL to domain root to launch (keeping the WP install in its own directory using redirects) - I received the prompts for all add-ons to get a license key. But the license key displayed the green check mark and I could update the Gravity Forms plugin.

    So, I tried deleting GF and all the add-ons thinking that re-installing might work the charm, but now I cannot access the add-on menu at all.

    This is really critical to resolve ASAP.

    Thanks for your help!

    Posted 6 years ago on Wednesday June 26, 2013 | Permalink
  6. David Peralty
    Administrator

    What do you mean by you can't access the menu? As in it doesn't show up? Are you using the latest Gravity Forms? Can you double check using FTP that you didn't accidentally double the Gravity Forms folders under wp-content/plugins please?

    Posted 6 years ago on Wednesday June 26, 2013 | Permalink
  7. Thanks for your fast response. I just double-checked folders as suggested, and all is well. I did managed to manually download and install the add-on plugins that are requried for this client. However, if I click on the Add-ons I see a red box with "Add-On browser is currently unavailable. Please try again later."

    Now I'm also realizing that when I click on updates, I'm told that I have the latest version, but I installed from my original zip file and it's only 1.6.11 and all those add-ons that I manually uploaded and installed are not recognizing my license key. Two add-on plugins have messages about requiring a more recent GF version and all state to Register my copy of GF etc.

    Should I delete everything again, download the most recent version of GF and start over?

    I do have about a dozen very complex forms, but I have exported the xml files and can do whatever you suggest.

    Thanks again.

    Posted 6 years ago on Wednesday June 26, 2013 | Permalink
  8. David Peralty
    Administrator

    What website are you trying to install this on? Have you seen the following blog post? http://www.gravityhelp.com/cant-addupdate-add-ons-might-be-your-server/

    Posted 6 years ago on Wednesday June 26, 2013 | Permalink
  9. Sorry for the tardy reply. Thank you very much - sure enough there were a couple items on the blacklist - so I have reached out to Bluehost support. Many thanks David...

    Posted 6 years ago on Tuesday July 2, 2013 | Permalink
  10. David Peralty
    Administrator

    Glad you are getting it sorted out. Good luck and all my best!

    Posted 6 years ago on Tuesday July 2, 2013 | Permalink

This topic has been resolved and has been closed to new replies.