PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Add-On Update Notification Issue on WordPress

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. rccgd
    Member

    Not sure where to post this or if it benefits anybody...

    I have Gravity Forms installed in WordPress and spent an hour trying to figure out why my WP Updates is showing "1 Plugin Update" when there's no update available. I started investigating, came across this DB fix, and end up deactivating plugins until I came across Gravity Forms. Under GF Updates, the result came back with "Your version of Gravity Forms is up to date.", so I started deactivating/reactivating add-ons and finally found the culprit, Paypal Add-On.

    An update was available for Paypal Add-On but there was no notice telling me that this add-on requires updating. Anyways, I re-downloaded the Paypal Add-On from this forum, replaced my old one and everything is working fine now.

    Thought I'd share the experience. Please let me know if there's a setting that I missed to warn me or a place where I'm supposed to check for any Add-On updates. Cheers!

    Posted 13 years ago on Saturday May 28, 2011 | Permalink

  2. teggen
    Member

    I have the same issue. My license expired today and I got an update message for the Mailchimp and PayPal add-ons saying that I need to repurchase the lisence to qualify for auto updates. I did repurchase and alas, the notifications disappeared saying everything was up to date. Checking this forum here though, my add-ons do need updating, so my questions would also be: Is Gravity Forms planning to implement auto-updates for the add-ons? Or at least notifications saying they need updating?

    Posted 13 years ago on Tuesday July 5, 2011 | Permalink

  3. Carl Hancock
    Administrator

    @teggen The Add-Ons do support auto updating. What version of the Add-Ons were you running and what version of WordPress were you running so we can investigate?

    Posted 13 years ago on Tuesday July 5, 2011 | Permalink

  4. teggen
    Member

    Hi Carl,

    Thanks for your quick answer. I have Wordpress 3.2, PayPal 1.0 and MailChimp 1.3.1

    Terje

    Posted 13 years ago on Tuesday July 5, 2011 | Permalink

  5. Carl Hancock
    Administrator

    So far i've been unable to replicate this. Running PayPal Add-On v1.0 and MailChimp v1.3.1 on WordPress 3.2 I see the update notifications as expected. See this screenshot: http://i.imgur.com/lJvQ1.png

    The most likely issue is cache. This information is cached. So while you updated your license key in our system by renewing it, until your WordPress site checks for updates and clears it's update cache it's not going to be reflected because this information is being cached.

    Posted 13 years ago on Tuesday July 5, 2011 | Permalink

  6. teggen
    Member

    I doubt it is the cache, as I have newer seen these update notifications before, and I check my backend pretty often. Could it be that it has something to do with the fact that I am running multisite? When I go into the backend of the site it lists on the top that there are 4 updates available. Clicking this takes me to the network update, but now only two updates are available - missing the PayPal and MailChimp add-ons.

    See the screenshots here:
    http://imgur.com/jkwdu
    http://imgur.com/lmD0T

    Posted 13 years ago on Tuesday July 5, 2011 | Permalink

  7. Carl Hancock
    Administrator

    @teggen The information is cached. Gravity Forms and it's Add-On plugins cache update checks so that it isn't constantly hitting our server to check for updates which would happen if we didn't cache. It caches this information for performance reasons. So I know for a fact that it caches this information. So you can either wait for the cache to update, which varies depending on when the last update check occurred, or you can manually download the latest version of the Add-On's from the Add-On Downloads page and manually update/install them.

    Posted 13 years ago on Tuesday July 5, 2011 | Permalink

  8. teggen
    Member

    @ Carl. Thanks for your quick answer. And OK - I must have misunderstood the terms, sorry about that.

    In any case, when my I remove my license key, it shows that updates are available.
    Check screenshot here: http://i.imgur.com/Ac49n.png

    When I re-enter the key, these notifications disappear.
    Check screenshot here: http://i.imgur.com/4dqNZ.png

    Something is happening with the communication when I register the copy - can you see what I am saying?

    Posted 13 years ago on Wednesday July 6, 2011 | Permalink

  9. teggen
    Member

    Found a fix: My add-ons were only used on a subsite of a multisite-installation. I activated the add-ons on the main site/mothership and I was then able to do the auto-update.

    It must have something to do with using the add-ons on multisite-installations.

    Posted 13 years ago on Wednesday July 6, 2011 | Permalink

  10. Carl Hancock
    Administrator

    @teggen Were you logged in as a Super Admin on the subsite? If not, the ability to update add-ons is only available if the user has the Super Admin role.

    Posted 13 years ago on Wednesday July 6, 2011 | Permalink

  11. teggen
    Member

    @Carl. Yes, I was logged in as Super Admin. Have a look at the screenshots I posted earlier by the way. I believe the original poster also had the same issue, judging by his description.

    Posted 13 years ago on Wednesday July 6, 2011 | Permalink