stukes21
Member
I've setup a new form and it works fine, but the notification will not come to our work email addresses. It does however get delivered to a gmail address I added for testing purposes.
Any idea as to why that might be?
Form page -http://commonhope.org/beta/site/write-a-letter/
sample work address = toms@us.commonhope.org or toms@commonhope.org
gmail address = tom.stukel (at) gmail (dot) com
Who is your email provider? If it isn't arriving it is due to how your email is setup. We've seen this in Google Apps powered emails where the email related setup wasn't done properly so emails weren't being received when sent from the same domain.
If you receive the emails elsewhere then it's not an issue of the emails not being able to be sent. It sounds like it is some sort of security setting with your exchange server rejecting the emails. You could try setting up your WordPress instal to send email via SMTP. You would need to install and configure this SMTP plugin:
stukes21
Member
Still working on configuring the SMTP plugin, but I thought I would mention that the notifications to the form user works just fine a well, except for the BCC to our work addresses
Just thought I would mention it because it may give you more insight into the issue.
All it does is further cement that it's some sort of configuration issue with how your Exchange server is setup. It's a security issue. The email is being sent, your Exchange server is rejecting it for some reason. It's possible it could be spam filter related if you have a spam filter running on your Exchange server.
CraigTommola
Member
I am having this same issue, sending to a Gmail address. It is setup inside a Google Apps Standard account. I have mine set up the same way.
I filled in the form. It came to me as the user. It didn't get to his inbox. I thought maybe the "Notification to Administrator" was a subtle hint that the recipient had to be an admin. I upgraded him. No change.
Ideas?
If you aren't able to get emails to arrive at a Google Apps address then your Google Apps integration with your domain name is not setup properly. You will probably need to contact your web host and explain the situation to them and they can point you in the right direction or make the settings change themselves.
We had the same issue with our own Google Apps with BlueHost and they made a change on their end. It has something to do with sending email remotely from a domain name that is setup to use Google Apps.
We also had another client using HostGator who had the same problem and they contacted HostGator about it and HostGator said they had to enable the domain for remote mail sending with Google Apps.
So it's a hosting configuration issue. The email is being sent but the way your Google Apps is setup in DNS it's being rejected.
Brad
Member
I'm having a similar issue with one of my client's forms. The form is hosted at Media Temple and utilizes the WP-Mail-SMTP plugin. However, their admin email account is setup with GoDaddy. Whenever someone submits a form, they will receive admin email notifications for every form submission except ones that come from Gmail, Hotmail, and Yahoo accounts. Any thoughts?
@brad It sounds like they are rejecting the email. What I would suggest is setting the From Email to an email address associated with their web site. Then use the Reply-To to set it to the email address of the user submitting the form. This way the Reply-To uses the GMail/HotMail/Yahoo/etc. account and the Send From does not.
The problem in setting the Send From to any email address and not one that is related to the domain sending the email is it's spoofed. Which means some server may not allow it to come through because it can tell it didn't actually originate at GMail, HotMail, etc.
We will be releasing an Add-On in the future to use 3rd party email services PostMark (http://postmarkapp.com) and Amazon's Simple Email Service. Both of those are going to require a predefined From Address and only the Reply-To is going to be configurable to any address, which is the right way to do things.
Dave (@smithwood),
This isn't a Gravity Forms issue, it's a problem with how different web hosts handle email and isn't something that we can control "out of the gate". That's exactly why we're going to offer these add-ons to help folks who can't get the issue resolved with their hosting companies.
Also, I see that you have a developer license so you'll automatically have access to any new add-ons at no charge. No need to worry about that.
I had a similar issue with the information in my forms being sent to the user but not to the administrator.
My setup was a host gator shared hosting account and a Google apps email service. I spoke with Hostgator and mentioned the issue just like it's outlined here and they checked and told me; "It looks like your domain was set to send mail using our server, instead of google."
So he made the change and it was working. I tested the form with email from the same domain and it all worked fine. Hopefully it'll be fine from now on. but I will be checking the entries in WordPress against my email to check they are going through.
I'm glad it works now = ), great plugin!
@raull1 Good to hear. That is a common issue when users host email separate from their web server.
