admin notification doesn't contain email from form

Hi there,

I am having trouble with 2 out of my 3 forms.

Basically when someone submits a form.. I get an email from my own email address (which I use for the user notification) instead of it being from the email field on the form (from the customer).

As I said it only affects 2 out of the 3 form I have.

I have duplicated one of the forms from another however I then went through this new duplicated form and duplicated the fields (and deleted the originals) to give each of them a new field id

Here are the 2 forms with problems

http://eha-duplication.co.uk/dvd-duplication/
http://eha-duplication.co.uk/disc-printing/

any help would be much appreciated :)

Is anyone there to help?

Hi David,

Thanks for getting back to me.. sorry for the late reply I was not emailed when you posted.

The only other email plugin I'm using is Contact form 7

I will deactivate this and uninstall it and see if this makes a difference

Its strange as 1 out of my 3 forms is working fine and I receive an email from the users email address no problem.

The other thing is there is no user notification email now as well from the other 2 forms

Many thanks

Ewan

Hi David,

I have followed the instructions but unfortunately there is no change.

Why is 1 of my forms working and the other 2 are not?

many thanks

Ewan

Hi there,

Is anyone available to reply?

I posted over a week ago

I recently created a new form for my contact page and this one seems to be working fine. Submissions are from the customers email address and they also receive a notification email from me.

Regards

Ewan

Try deleting that notification for the form that doesn't work and re-adding it and see if that helps. Also, try duplicating that form and see if that has any change.

Also, download the logging plugin here: http://www.gravityhelp.com/downloads/

Install and activate the logging plugin (ignore the message it gives about your license). Then go to the Settings page of Gravity Forms and at the top you will see a Logging link. Click this link and then enable all messages for Gravity Forms Core. Save. Next time the form gets filled out a log will get created. Go back to the Logging page and there will be a link to view the log. See if this shows anything useful surrounding the notification details.