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Admin notification email not sending

  1. The notification settings are set to send an admin notification for the form at http://wmdpg.org/wm-external-communications-request-form/ (pw: wmec). However the email is never received by the admin. I have tried a couple different email addresses as the admin recipient, so I think the issue is on the gravity forms side. How do I make sure the admin gets the notifications?

    Posted 9 years ago on Monday May 23, 2011 | Permalink
  2. The issue isn't going to be on the Gravity Forms side, it's going to be on your web server side. Email issues are always web server configuration issues related to sending email using PHP.

    - When you say you have tried a couple different email addresses, were they using the same domain name? Were they all @wmpdg.org email addresses?

    - If they were all @wmpdg.org email address is that email hosted with your web host or with a 3rd party such as Google Apps?

    - Have you tested with a @gmail.com email address AND checked to make sure it didn't go to the Spam box?

    - Who is your web host? GoDaddy?

    - Are you on a Linux web server or a Windows web server?

    Posted 9 years ago on Monday May 23, 2011 | Permalink
  3. - Email addresses we have tested vary, including @wmdpg.org, @ other domains, and gmail. Test notifications are not in gmail spam or trash folders.
    - Our web host is GoDaddy and we have VPS (Linux)

    Thanks for your help!

    Posted 9 years ago on Tuesday May 24, 2011 | Permalink
  4. GoDaddy is going to be the issue. They are notoriously bad at handling email. They account for the majority of email related issues, their servers are terrible at sending email. That is why I specifically asked about GoDaddy, because I was pretty sure that was the case.

    You are going to need to configure your WordPress site to send email via SMTP. You need to install and activate this plugin:

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Or go to Plugins Add New in your WordPress Dashboard and search for WP Mail SMTP and install and activate it that way.

    You will then need to configure the SMTP settings properly, you will have to get in touch with GoDaddy to get the proper SMTP settings. On the Settings page of the WP Mail SMTP plugin is a Test Email form you can use to test to make sure the settings work. Once the Test Email works, so will your Notifications.

    Posted 9 years ago on Tuesday May 24, 2011 | Permalink