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Admin notification email sent before payment is received

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. davewhite
    Member

    I have a form with a radio button to choose if an amount is a recurring "donation" (subscription) or a one time donation. Both Paypal feeds, or whatever they are, are set to only send the admin email after payment is received at Paypal. The subscription behaves as it should, the one time donation does not, and sends the admin email regardless. I have seen this happen on other sites I've done as well but I just let it go and warned my client to double check everything. The others by the way were one form with one paypal feed. Any help would be appreciated. Thanks.

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink

  2. davewhite
    Member

    Hello, just doing a different site and this is still an issue and no one has replied, is there anything to do about this?

    Posted 12 years ago on Tuesday June 5, 2012 | Permalink

  3. Rob Harrell
    Member

    Are you running the latest versions of WP, GF and the PayPal Add-On?

    Posted 12 years ago on Tuesday June 5, 2012 | Permalink

  4. davewhite
    Member

    yes on all three

    Posted 12 years ago on Tuesday June 5, 2012 | Permalink

  5. larissa23
    Member

    I'm having the exact same problem. I have checked the "Send admin notification only when payment is received." option in the PayPal transaction settings but the email is still being sent and the entry created before payment is processed. Same as davewhite all installs are up to date.

    Posted 12 years ago on Thursday June 7, 2012 | Permalink

  6. stimsonm2000
    Member

    I'm having the same issue, can anyone help us out here, I have to cross reference with paypal to know if someone actually paid or not.

    Posted 12 years ago on Wednesday October 24, 2012 | Permalink

  7. Chris Hajer
    Key Master

    @stimsonm2000 - can you explain what is happening in your situation please? Are you concerned with the admin notifications arriving before payment is approved, or something else?

    Posted 12 years ago on Wednesday October 24, 2012 | Permalink

  8. mpeesel
    Member

    Hi Chris, I'm also having this problem. When a customer fills out the order form on the website and clicks submit to be taken to PayPal to pay, then it sends an admin email to the user thanking them for the purchase. They don't even have to do anything at PayPal. As soon as they click the button it sends. Then, in the admin, the "order" shows in the Entries page as "Pending". I'd appreciate your help.

    Thanks!!

    Mark

    Posted 12 years ago on Thursday November 8, 2012 | Permalink

  9. mpeesel
    Member

    I think I fixed it by kicking it around a little bit... At least it seems like it's working. Have another issue for which I'll start another topic.

    Thanks!

    Posted 12 years ago on Thursday November 8, 2012 | Permalink

  10. Chris Hajer
    Key Master

    OK, please let us know if the problem crops up again.

    Posted 12 years ago on Saturday November 10, 2012 | Permalink

This topic has been resolved and has been closed to new replies.