PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Admin Notifications working for Some Addresses and not Others

Gravity Support Forums » Plugin Support » Gravity Forms

spxtech
Member

I setup a Gravity form but the primary address that I would like to receive the notifications does not receive anything. I checked spam and there is nothing there. After trying a few things I set the notifications to go to another address and that works fine. The addresses I am using are both on Google Apps but different domains. Any ideas?

Posted 12 years ago on Thursday October 18, 2012 | Permalink
Chris Hajer
Key Master

Please try using an SMTP plugin to handle the email coming from your WordPress site. You can try any one of these:

http://wordpress.org/extend/plugins/wp-mail-smtp/
http://wordpress.org/extend/plugins/configure-smtp/
http://wordpress.org/extend/plugins/cimy-swift-smtp/

Install and configure one of those and see if your notifications arrive more reliably.

Here is some good reading about reliable email delivery:
http://yoast.com/email-reliability/

Posted 12 years ago on Wednesday October 24, 2012 | Permalink
spxtech
Member

Yes, that was the route I ended up going. Strange though, I didn't need an SMTP plugin for my site and my email is hosted by Google Apps too. I'm not sure why my clients was having an issue. Oh well, problem solved.

Posted 12 years ago on Wednesday October 24, 2012 | Permalink
Chris Hajer
Key Master

Glad to hear that worked for you. Every host and every email provider seems to handle email delivery differently. The SMTP plugins fix the problem in almost every case.

Posted 12 years ago on Thursday October 25, 2012 | Permalink

This topic has been resolved and has been closed to new replies.