Is it possible to set up the delivery of a submitted form via email to multiple recipients? I tried entering a couple of addresses into the Send To Email field on the notifications screen, but nothing happened.
Any tips/ideas are much appreciated.
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Administrator emails
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Posted 14 years ago on Tuesday June 1, 2010 | Permalink
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It does allow you to enter multiple email addresses as long as they are separated by a comma with no spaces in between the command the next email address.
Ex. "email1@email1.com,email2@email2.com,email3@email3.com"
We've had reports that if there are extra spaces that it doesn't work. So be sure that you do not have any extra spaces.
Posted 14 years ago on Tuesday June 1, 2010 | Permalink -
Thanks, Carl. I tried it with & without spaces, but still no email updates. Could it have something to do with the version of mysql that I'm running (4 vs 5). Planning to migrate to 5 today.
Posted 14 years ago on Tuesday June 1, 2010 | Permalink -
Anything is possible, Gravity Forms technically requires MySQL 5 although I don't see what within MySQL would prevent this particular feature from working. Another thing to try is different email addresses, check to make sure it works with just one email and then make sure the emails don't arrive in a spam box at the recipients.
Posted 14 years ago on Tuesday June 1, 2010 | Permalink -
Yah, I did that too - I used my address as the only recipient. Didn't receive an email update- even checked my spam filter, but it wasn't there either. Other ideas?
Posted 14 years ago on Tuesday June 1, 2010 | Permalink -
If you aren't receiving notifications then you may need to send email via SMTP. This is common on IIS servers, although we sometimes see it with Linux based servers. SMTP is a more reliable method to send email.
Here is an SMTP plugin for WordPress:
http://wordpress.org/extend/plugins/wp-mail-smtp/
You will need to install and configure the SMTP settings on that plugin and that will force WordPress to send email via SMTP.
Posted 14 years ago on Tuesday June 1, 2010 | Permalink -
Carl, I added the plugin and eliminated spaces between the admin email addresses (looks like first@email.com,two@email.com). I also set up a confirmation email for the person submitting the form.
I then submitted a form and received the confirmation, but didn't get the results sent to the two admin emails.
I'm officially stumped. Any other ideas?
Posted 14 years ago on Saturday June 5, 2010 | Permalink -
No other ideas. Nobody else is reporting issues and Gravity Forms uses a WordPress function to send email, or the SMTP plugin if it is present. Gravity Forms itself doesn't send the emails. So either 1) your server isn't sending the emails or 2) your email server isn't receiving them OR is sending them to a spam box.
Try setting up emails on another domain names or service such as hotmail or yahoo and see if you receive the emails there. It could be something specific with the email server you are trying to send mail to.
Posted 14 years ago on Monday June 7, 2010 | Permalink -
got the same problem.. only the first of first@email.com,two@email.com get to me other nerver gets here
Posted 14 years ago on Saturday June 12, 2010 | Permalink -
The only suggestion is to try using an SMTP plugin to send email via SMTP. It could be something with your web server setup that is preventing you from being able to send to multiple email addresses this way using PHP.
Posted 14 years ago on Sunday June 13, 2010 | Permalink -
I wonder if it matters in any case where the email appears to come FROM? In the notification, are you sending it from the email that was submitted, or does it come from an email address associated with the domain, or some other email? This problem seems to come up often enough that there has to be more to it. I can envision a form that collects all the pertinent data to troubleshoot this further:
- URL of the form
- hosting company
- Gravity Forms version
- WordPress version
- built in wp_mail() or SMTP plugin?
- which SMTP plugin?
- configuration settings for the SMTP plugin
- where are the notifications being sent?
- where does the notification email appear to be sent from?
- further information
I haven't ever been able to recreate the problem which makes me think there is some variable not being accounted for somewhere.
Posted 14 years ago on Monday June 14, 2010 | Permalink
