Administrator Reply-To Notification Issue w/ GoDaddy

Hello GF Team,

I'm trying to troubleshoot an issue my client is having with GoDaddy Web-Based Email not using the Notification to Administrator's Reply-To field that I have programmed to use the 'Email' field from each form submission. Whenever someone submits the form and the administrator receives the notification, if they click the Reply button in their GoDaddy email, it fills in their (the administrators) email address instead of the email from the form submission. I believe it may be using the From field email address from the WP-Mail-SMTP plugin settings.

What's really frustrating is that I believe Gravity Forms is performing correctly, because whenever I have the form administrator notification sent to my personal Gmail account instead of their GoDaddy account, and I hit the Reply button, it pulls the email address from the 'Email' field in the form submission, which is what I want it to do for them in GoDaddy as well.

Another thing to note is that this was working for months. I asked them when did they notice the change and they stated it was as of a couple weeks ago. Nothing has been changed to their settings for at least 5 or 6 months, so I'm starting to think that maybe GoDaddy changed something that's causing it to require the Reply To email address be the actual email address it was sent from as opposed to the Email address from the form submission. Have you heard of anyone else having similar issues recently with GoDaddy Web-Based Email or otherwise?

My client was on an older version of GF until today, when I updated them to v.1.6.2. However, updating didn't help either.

Thoughts?

Thanks for your help in advance!

Ok, that's what I thought.

Surprisingly, there was a time when this particular client was setup with Google Apps, but they wanted to switch back to GoDaddy because they liked it better. Go figure.

Let me ask you this: Awhile ago, you replied in a forum message I had posted about creating a GF third-party plugin for Postmark and Amazon Simple Email services. When those come out, do you think that utilizing either of those services with the plugin would fix this particular issue if I'm unable to resolve this with GoDaddy? Also, if those services could resolve the Reply-To issue with GoDaddy, do you know of a roundabout timeframe for the release of those third-party plugins you are working on so I can try and put together a "Plan B" gameplan?

Ok, got it.

Thanks for your help, Carl.

Still resolving the issue with GoDaddy. I will post it here if I come up with a solution/fix.

I have a similar issue, when I reply from the Outlook WebApp, the customer's email is used as reply-to; but when I reply using Apple Mail on my iPad, the admin_email is used as reply-to; very strange. So the problem must be in the client, not in the GF plugin.