Hello GF Team,
I'm trying to troubleshoot an issue my client is having with GoDaddy Web-Based Email not using the Notification to Administrator's Reply-To field that I have programmed to use the 'Email' field from each form submission. Whenever someone submits the form and the administrator receives the notification, if they click the Reply button in their GoDaddy email, it fills in their (the administrators) email address instead of the email from the form submission. I believe it may be using the From field email address from the WP-Mail-SMTP plugin settings.
What's really frustrating is that I believe Gravity Forms is performing correctly, because whenever I have the form administrator notification sent to my personal Gmail account instead of their GoDaddy account, and I hit the Reply button, it pulls the email address from the 'Email' field in the form submission, which is what I want it to do for them in GoDaddy as well.
Another thing to note is that this was working for months. I asked them when did they notice the change and they stated it was as of a couple weeks ago. Nothing has been changed to their settings for at least 5 or 6 months, so I'm starting to think that maybe GoDaddy changed something that's causing it to require the Reply To email address be the actual email address it was sent from as opposed to the Email address from the form submission. Have you heard of anyone else having similar issues recently with GoDaddy Web-Based Email or otherwise?
My client was on an older version of GF until today, when I updated them to v.1.6.2. However, updating didn't help either.
Thanks for your help in advance!