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After moving to new webhotel; no emails recieved on certain forms

  1. Athen
    Member

    Hi. I've just moved a old site to our webhotel, updated everything and installed Gravity Forms instead of C7.

    Now, when I make a simple form, where everything is "untitled" with only one "single line" form, it sends mails to me. When I custumize the form further, giving it names, but still use single lines, the mails doesn't get sent. It has nothing to do with this; http://www.gravityhelp.com/forums/topic/submitting-forms-to-emails as I can recieve mails when the form is ultra simple. Please help me. Tried everything; complete new form etc.

    Posted 12 years ago on Tuesday January 3, 2012 | Permalink
  2. Athen
    Member

    Btw. the form is at: http://www.heltmenneske.dk in the right sidebar.

    The webhotel should be configured correct; we have 10 other sites at that server, where GF is working flawlessly just out of the box.

    Also tried to make a simple "contact me" formular under "KONTAKT" works perfect. :s

    Really confused here.

    Posted 12 years ago on Tuesday January 3, 2012 | Permalink
  3. Athen
    Member

    Any news around for this? It's so frustrating :)

    And happy new year! :)

    Posted 12 years ago on Wednesday January 4, 2012 | Permalink
  4. How did you move everything to a new host? What changed (domain, path to the files, anything like that)? You might be able to use the meta recovery plugin if the lengths of any of the data changed.

    http://www.gravityhelp.com/downloads/

    Posted 12 years ago on Wednesday January 4, 2012 | Permalink
  5. Athen
    Member

    I did follow the Wordpress-guide for moving to a new server. I've used that 50 times before (at least) and it always works out perfect. I moved sites like this a dusin times before; sites that is indeed very similar to this one.
    Now; the simple form on the page works fine (under KONTAKT, mailing to the same email), and the more advanced one (in sidebar) is the one not working, even though I deleted the first non-working form, and build a completely new one. I have one (used to function) other form at another domain (same webhotel), that is not working either. Talked to our webhotel, and they had nothing to say. They haven't changed anything.

    Did try your migrating tool; saying everything is fine, but still no mail. Tried other mail adresses, and also one at the same domain and webserver; no luck.

    Maybe a down-grade of GF would work..?

    Posted 12 years ago on Thursday January 5, 2012 | Permalink
  6. Athen
    Member

    I have been thinking ALOT about this. And finally I remembered one of the ground rules for form mails, and spam best practice: Never include a URL in the subject OR "from" line. I removed it, and now the form works..!

    Maybe a good thing to include in the FAQ's :)

    Thank again, and enjoy the new year :)

    Posted 12 years ago on Thursday January 5, 2012 | Permalink
  7. Thanks for the reminder. Always check the spam folder!

    Posted 12 years ago on Friday January 6, 2012 | Permalink

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